Quality Assurance Officer at St. Ives Specialist Hospital

Job Summary

• We are seeking a detail-oriented and proactive Quality Assurance Officer to join our healthcare team.
• The ideal candidate will be responsible for ensuring compliance with healthcare quality standards, improving patient care processes, and supporting continuous quality improvement initiatives across the hospital.

Job Responsibilities

• Monitor and ensure compliance with hospital policies, regulatory requirements, and quality standards.
• Conduct routine quality audits across clinical and non-clinical departments.
• Develop, implement, and monitor quality improvement programs and initiatives.
• Review incident reports, patient complaints, and service gaps, and recommend corrective actions.
• Track key quality indicators and prepare periodic quality assurance reports.
• Coordinate accreditation and regulatory compliance activities.
• Support infection prevention, patient safety, and risk management initiatives.
• Conduct staff training and sensitization on quality standards and best practices.
• Ensure proper documentation and adherence to Standard Operating Procedures (SOPs).
• Collaborate with department heads to improve operational efficiency and patient experience.

Requirements

• Bachelor’s degree in Healthcare Management, Public Health, or related field.
• 2–4 years’ experience in Quality Assurance within a hospital or healthcare setting.
• Strong knowledge of healthcare quality standards, patient safety practices, and regulatory requirements.
• Excellent analytical, report writing, and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Professional certifications in Quality Management or Healthcare Quality Assurance will be an added advantage.

Key Competencies:

• Attention to detail
• Critical thinking and analysis
• Integrity and professionalism
• Organizational and multitasking abilities
• Ability to work independently and within a team.