Quality Assurance Officer at So Fresh Neighbourhood Market

Job Purpose

• Ensure compliance to company’s quality procedures, standards and specifications among staff.

Job Duties

• Ensure the monitoring and programming critical control points in all outlets.
• Responsible for monitoring product food safety and quality throughout the production process.
• Manage corrective and preventive action process; including failure, investigation and root-cause analysis regarding food quality.
• Conduct Water and Food Item Analysis across all outlet; also following up on the laboratories on the result of the tests.
• Responsible for managing quality standards on the production lines by liaising with the Outlet Managers and Production Supervisors.
• Ensure the correct recipe guidelines for products are adhered to.
• Periodically vet outlets’ filling of record logs and documentation during outlet visit.
• Ensure freshness, wholesomeness and cleanliness of all fruits, vegetables and other ingredients used in production.
• Responsible for creating, revising and maintaining a library of all departmental Standard Operating Procedures (SOPs) and policies.
• Ensure that all products and procedures are in compliance with established specifications and regulatory standards while liaising with Government Regulatory Bodies.
• Ensure that all new regulations are accurately implemented at all outlets and suppliers.
• Continually improve the system, processes, and make suggestions for changes and improvements.
• Conducts routine inspection in all outlets, ensuring controls and documentation procedures.
• Ensure strict compliance to hygiene standards and quality protocol among staff.

Qualification

• Minimum of B.Sc. in Microbiology, Biochemistry or any related discipline.
• 1 - 3 years’ experience in quality assurance for QSR.
• Experience in developing industry standard SOPs and Policies.
• Practical knowledge of Process Improvement methodologies such as Total Quality Management, Six Sigma etc.
• Practical knowledge of Food Safety Management and Lean Production.

Skills:

• Ability to communicate effectively with technical and non-technical people with clarity of ideas and points.
• Ability to give presentation with the use of necessary training tools.
• Ability to identify facts, patterns and details to drive a data-driven solution.
• Ability to make careful evaluation in order to predict the most feasible option.
• Ability to work quickly & methodically.
• Ability to plan and organise and to set priorities in order to meet deadlines and ensure efficiency.

Behavioral Competence:

• Honest, Diligent, Smart etc…