Quality Assurance Executive at AIICO Insurance

JOB DETAILS

• Defines customer interaction quality standards while staying abreast of business and professional trends.
• Regularly facilitate compliance with quality metrics through collaborative planning, coordination, implementation, and evaluation of all customer interactions to ensure consistent achievement of KPIs.
• Identify training needs, develop, and maintain training and development resources (documents, manuals, guides, videos, online modules, training, etc.)
• Brand representation.
• Cross-departmental collaboration.

REQUIREMENTS

• B.Sc. in any field from a reputable university.
• Any professional course on Customer Service, Process optimization, business management, team management are added advantage.
• A minimum of 2 years working in a customer experience team with a minimum of 1 year as a quality assurance specialist.
• Strong knowledge on Quality Assurance and Issue Resolution.