Job Vacancies at AIICO Insurance

JOB DETAILS

• To efficiently pursue and finalise recoveries from liable third parties or insurers due to the company through subrogation and other recovery avenues.
• Conduct thorough review of claims files, liability assessments, and documentation to establish potential recovery.
• Manage subrogation and other claims related recoveries in line with policy terms and applicable laws.
• Liaise with legal teams, external lawyers, or third parties to negotiate settlements and pursue legal recoveries when required.
• Work closely with claims handlers, underwriters, reinsurers, brokers, and external recovery agents to ensure seamless recovery processes.
• Maintain accurate recovery records in claims systems and generate regular performance reports.
• Negotiate settlements effectively with third parties or their representatives to achieve fair recovery outcomes.
• Prepare demand letters and other correspondence for recovery pursuit.
• Ensure all recovery cases are pursued timely to prevent prescription or statute-barred cases.
• Recommend claims for recovery write-off where recovery is not viable, with justifiable documentation.
• Maintain accurate and up-to-date recovery registers and databases.

REQUIREMENTS

• LLB, BL.
• CIIN will be an added advantage.
• Minimum of 5 years experience as a recovery officer.
• Adequate knowledge of Insurance.

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JOB DETAILS

• Preparation of quotations for customers/Agents.
• Processing of incoming mails as they come.
• Develop and maintain strong relationships and credibility with the sales force/agents/direct clients.
• Ensure that all underwriting records and files of clients are updated every time.
• Ensure issuance of certificates to clients as at within the SLA.

REQUIREMENTS

• B.sc / HND in Insurance, Business Administration or any related social Sciences or Art discipline.
• Minimum of 2 - 3 years experience in Non-life Underwriting or closely related role
• CIIN will be an added advantage.

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JOB DETAILS

• Collect and analyze customer feedback across all service.
• Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
• Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
• Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
• Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.

REQUIREMENTS

• B.Sc. in any field from a reputable university.
• Any professional course on Customer Experience, and data skills are added advantage.
• A minimum of 2 years working in a customer experience team.
• Good knowledge of data and analytics

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JOB DETAILS

• Defines customer interaction quality standards while staying abreast of business and professional trends.
• Regularly facilitate compliance with quality metrics through collaborative planning, coordination, implementation, and evaluation of all customer interactions to ensure consistent achievement of KPIs.
• Identify training needs, develop, and maintain training and development resources (documents, manuals, guides, videos, online modules, training, etc.)
• Brand representation.
• Cross-departmental collaboration.

REQUIREMENTS

• B.Sc. in any field from a reputable university.
• Any professional course on Customer Service, Process optimization, business management, team management are added advantage.
• A minimum of 2 years working in a customer experience team with a minimum of 1 year as a quality assurance specialist.
• Strong knowledge on Quality Assurance and Issue Resolution.

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JOB DETAILS

• To handle PRA and voluntary proposals and generate proposal number, confirm premium receipt, business conversion & onboarding, and authorization.
• Ensure policy documents are delivered to clients on the same day premium is received.

REQUIREMENTS

• HND/B.Sc. in Insurance, Business Administration, Finance, or any related discipline.
• CIIN will be an added advantage.
• Minimum of 2 years experience in a related role.

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JOB DETAILS

• Review premium appropriateness and process payment of matured policies.
• Ensure claim applications are processed and completed within 60 days from the time of notification.
• Follow up weekly on claims application with incomplete documents with evidence of follow up.
• Review and process benefit and claims application.

REQUIREMENTS

• HND/B.Sc. in Insurance, Business Administration, Finance, or any related discipline.
• CIIN will be an added advantage.
• Minimum of 2 years experience in a related role.

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JOB DETAILS

• Customer relationship management.
• Vast knowledge of insurance market within and outside the location.
• Deep insurance product and digital skills.

REQUIREMENTS

• B.Sc./HND holder in the relevant discipline.
• 2 to 5 years of experience in sales.
• CIIN will be an added advantage.

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• The Database Administration (DBA) function ensures the availability, performance, security, and reliability of AIICO’s enterprise database and system platforms. The DBA team manages core operational databases, data warehouse environments, and underlying infrastructure (Linux servers, virtualization, and cloud platforms). responsible for the design, installation, configuration, maintenance, and reliable operation of all database systems (production and non-production). This includes high availability, backup and recovery, performance optimization, and compliance with governance standards.

JOB DETAILS

• Installation & Configuration: Install and configure Oracle, SQL Server, and PostgreSQL servers across production and non-production environments.
• Performance Tuning: Analyze and tune performance bottlenecks, including SQL execution plans, index usage, and resource utilization.
• Backup Strategy: Define and implement comprehensive full, incremental, and differential backup procedures.
• Access Control: Manage user accounts, roles, privileges, and enforce “least privilege” principles.
• Administer Linux servers (Oracle Linux, Ubuntu) hosting critical databases.

REQUIREMENTS

• HND/BSC Computer Science or any related field.
• 3-5 years of experience as a database administrator.
• Microsoft DP-900.
• OCA.

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• The Team Member, Payables is responsible for supporting the processing and administration of disbursements for life and group life insurance transactions. This includes authorizing transactions on the FMS/TQ platform, preparing payment instructions, reconciling bank statements, monitoring payment failures, and maintaining accurate records. The role plays a key part in ensuring timely and accurate settlement of claims, benefits, and other financial obligations while adhering to internal control and audit requirements.

JOB DETAILS

• Transaction Authorization (TQ/FMS): Proficiency in reviewing and authorizing various life-related payments using internal financial systems.
• Bank Reconciliation: Ability to reconcile bank statements with internal payment logs and Excel trackers.
• Disbursement Support: Knowledge of insurance disbursement processes, including cheque printing, claims settlement, and benefit payouts.
• Payment Platform Monitoring: Daily monitoring of payment failures and ensuring follow-up actions are taken promptly.
• Documentation and Filing: Accurate and timely preparation of instruction letters and filing of physical records in line with audit standards.
• Excel and Record-Keeping Proficiency: Skilled in using Excel for reconciliation, tracking, and preparing callover sheets.

REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, Business Administration, Insurance, or related field.
• Minimum of 2–4 years of experience in finance, accounts payable, or disbursements, preferably in an insurance or financial services environment.
• Familiarity with insurance processes (e.g., claims, benefits, maturity payments) is an added advantage.
• Experience working with financial systems such as TQ, FMS, or other ERP platforms.
• Proficient in Microsoft Excel and general accounting principles.