Quality Assurance Analyst at Halogen Group

Location: Ikeja, Lagos

Job Description

• The Quality Assurance Analyst is responsible for implementing quality assurance policies for PSM, monitoring compliance by conducting inspections, investigating and identifying process issues, and reporting.

Service Assurance:

• Implementing quality assurance policies and procedures.
• Regular review of service delivery for conformance with SLAs.
• Ensuring that reports due for submission to clients are submitted as at when due.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Identifying and resolving workflow issues.

Compliance Monitoring:

• Performing routine inspections and quality tests.
• Ensure operational compliance to all laid down policies of the company.
• Drive conformance to QMS ISO9001:2015 standards for PS operations; document control, SOP compliance and report collation.

Reporting:

• Documenting quality assurance activities.
• Prepare reports on investigations and escalate to superiors.

Qualifications / Experience

• Candidate should possess a Bachelor's Degree / HND qualification.
• Minimum of three (3) years experience in security operations or related field
• Working knowledge of tools, methods, and concepts of quality assurance.

Competencies:

• Quality Assurance: maintenance of the level of quality of service by paying attention and monitoring every stage of the process of service delivery
• Communication Skills: Ability to communicate fluently in English in both written and verbal communication
• Teamwork and Interpersonal Skills: Ability to work effectively with others to achieve common goals; interact positively and build good working relationships
• Risk Assessment: Risk awareness; ability to identify security risks and threats in assigned locations, proffer ways to mitigate the risks and engage with Line Manager(s) on solutions
• Supervisory Skills: Ability to supervise subordinates effectively and ensure compliance with service standards; required guard strength, post orders and discipline
• Time Management: Ability to manage work time effectively for optimum output and delivery of tasks as at when due
• Report Writing: Ability to gather required information and prepare report for submission in the approved format
• Compliance Monitoring: Knowledge of Halogen operational policies, procedures and service standards, and the seamless enforcement of same at assigned location
• Motorcycle Riding Skill: Ability to ride a motorcycle and possession of applicable rider’s license.
• MS Office: Word, Excel and PowerPoint proficiency