Security Officer at Zoom Exclusive Dental Clinic

JOB PURPOSE

• The Security Officer is responsible for ensuring the safety and security of patients, staff, visitors, company assets, and facilities. The role involves controlling access to company premises, monitoring security activities, preventing unauthorized entry, maintaining order, and promptly responding to security incidents in accordance with Company policies and procedures.

KEY RESPONSIBILITIES

ACCESS CONTROL & FACILITY SECURITY

• Control entry and exit of staff, patients, visitors, contractors, and vendors into the facility.
• Verify identities and ensure proper authorization before granting access to restricted areas.
• Maintain accurate visitor logs and access records.
• Monitor all entry and exit points to prevent unauthorized access.
• Conduct routine security checks within and around the premises.

SURVEILLANCE & MONITORING

• Monitor activities within the facility to identify suspicious behavior or security threats.
• Conduct regular patrols of assigned areas.
• Monitor security equipment and report faults immediately.
• Ensure all security and safety procedures are adhered to at all times.
• Remain alert and vigilant during assigned shifts.

SAFETY & EMERGENCY RESPONSE

• Respond promptly to emergencies, security breaches, disturbances, and safety incidents.
• Assist in evacuation procedures during emergencies.
• Report accidents, incidents, theft, damage, or security concerns immediately.
• Support management in maintaining a safe environment for staff, patients, and visitors.
• Ensure compliance with workplace safety regulations and emergency procedures.

PROTECTION OF COMPANY ASSETS

• Safeguard company property, equipment, vehicles, and facilities.
• Prevent theft, vandalism, unauthorized removal of company property, and other security violations.
• Monitor movement of materials and assets entering or leaving the premises.
• Ensure proper documentation and authorization for movement of company property.

PATIENT & CUSTOMER SERVICE SUPPORT

• Greet and direct patients and visitors courteously.
• Provide basic information and directions where required.
• Maintain professionalism and a customer-friendly approach while enforcing security procedures.
• Support the Company\'s commitment to excellent patient experience.

REPORTING & DOCUMENTATION

• Maintain accurate security logs, occurrence books, and incident reports.
• Document all unusual incidents, observations, and security breaches.
• Prepare daily shift reports and submit them to the appropriate supervisor.
• Escalate security concerns promptly through the approved reporting channels.

COMPLIANCE & PROFESSIONAL CONDUCT

• Adhere strictly to all Company policies, security procedures, and code of conduct.
• Maintain a neat appearance and wear assigned uniforms appropriately.
• Demonstrate professionalism, integrity, discipline, and confidentiality at all times.
• Avoid actions that may compromise the safety, reputation, or operations of the organization.

 QUALIFICATIONS

• Minimum of Senior Secondary School Certificate (SSCE) or equivalent.
• Additional security training or certification will be an added advantage.
• Previous experience in security services, facility security, or related roles is preferred.

KNOWLEDGE, SKILLS & COMPETENCIES

• Good observation and surveillance skills.
• Strong sense of responsibility and integrity.
• Ability to remain calm under pressure.
• Good communication and interpersonal skills.
• Basic report-writing skills.
• Alertness and attention to detail.
• Professional appearance and conduct.
• Ability to work shifts, weekends, and public holidays where required.

WORKING CONDITIONS

• The role requires prolonged standing, walking, and routine patrol activities.
• Security Officers may be required to work rotating shifts, weekends, and holidays as scheduled.