Protocol and Event Manager at The Confederation of African Football (CAF)

Overview

• Ready to lead a new era in African football?
• You believe you have the educational background and professional experience to elevate the organization to the highest international standards? CAF is looking to recruit a Protocol and Event Manager. 
• CAF is looking for a Protocol and Event Manager, to ensure the successful operational delivery of the biennial competition, we have set up a local events team.
• Its aim is to improve the experience of teams, guests, fans, and spectators by delivering successfully across all operational areas. This role is a temporary contract, and the role will be based in Côte d'Ivoire. 

Responsibilities

• Build a hospitality concept for VIP/VVIP lounges.
• Support and supervise the planning and implementation of all VIP platforms (hospitality/seating) during the tournament.
• CAF Club:
  • Create a new concept, including branding, set-up, look and feel, printed and other material.
  • Manage the relevant guest list and arrange access to the club.
  • Coordinate at events, daily planning, price monitoring.
  • Procurement and contracts for the CAF Club.
  • Take care of VIP coordinators (linked to CAF Club and VIP/VVIP guest management (including training sessions and briefings).
• Responsible for allocated VIP guest management activities at the tournament.
• Guest management: Provide support to teams, where necessary.
• Responsible for the coordination and distribution of all VIP tickets in the area of responsibility.
• Plan staffing needs for on-site guest management, including the training of VIP coordinators.
• Coordinate VIP invitations in close cooperation with the relevant CAF departments and divisions (Competitions, Commercial, Travel & Accommodation, Executive Office of the President, Office of the Secretary General, etc.) 
• Provide support for the on-site implementation of CAF protocol (including the seating tool).
• Produce a final report for the tournament, identifying possible improvements for future events.
• Draw up and administer guest lists (master guest list).
• Use of event-specific tools and cooperation on the further development of an event-specific IT environment.

Requirements

• Bachelor’s Degree in Business Administration, Management, or related fields.
• Commercial Training, Event Management training, or equivalent basic training.  
• At least 5 years of relevant experience in event accommodation management.
• Fluent in English and French Languages, both written and spoken; command of (Arabic and/or Portuguese) is a Plus.
• Extensive experience in VIP guest management and event management.
• Excellent organisational skills.
• Detail-oriented working methods.
• Structured approach and ability to grasp abstract concepts.