Projects & Product Manager at Castville Solutions

About the Role

• We are seeking a strategic and dynamic Project and Product Manager to drive business expansion, lead healthcare service projects, and manage stakeholder relationships from concept to operations commencement.
• This role bridges between business development and project management, ensuring that new service opportunities from pharmacy management to hospital supply solutions are efficiently pursued, structured, and transitioned into seamless operations under a clearly defined Service Level Agreement (SLA).
• You will coordinate multi-stakeholder projects involving healthcare facilities, and internal teams, ensuring each engagement meets business goals, compliance standards, and operational readiness.

Key Responsibilities
Project Management:

• Develop tailored proposals, project pitches, and business cases for hospitals, and clinics
• Lead negotiations and manage stakeholder expectations through the deal lifecycle from prospecting to signed SLA.
• Collaborate with finance, Supply Chain, legal, and Operations to define project terms, pricing, and compliance frameworks.

Project Management & Execution Oversight / Work with Partnership and Operations:

• Lead the end-to-end management of new client projects, ensuring clarity on deliverables, timelines, and performance indicators.
• Develop and manage project plans covering scope, budget, and milestone tracking.
• Coordinate internal functions (finance, operations, HR, logistics) to ensure readiness before go-live.
• Facilitate regular project review meetings, documentation, and performance reporting.
• Oversee the transition of signed projects to operations under the agreed SLA.
• Track project success metrics such as operational readiness.

Reporting & Continuous Improvement:

• Maintain an updated project pipeline and generate weekly management reports.
• Analyze project outcomes to improve business acquisition and execution efficiency.
• Contribute to building standardized playbooks and documentation templates for new client onboarding.

Key Performance Indicators (KPIs)

• Business conversion rate (%).
• Timeliness of project execution and handover.
• Project documentation quality.
• Operational readiness index (on go-live).

Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field (MBA or PMP preferred).
• 5 - 8 years experience in business development or project management within healthcare, pharmaceuticals, or service outsourcing environments.
• Proven record in driving multi-stakeholder healthcare projects from proposal to operational handover.
• Excellent communication, presentation, and negotiation skills.
• Strong documentation, analytical, and leadership capabilities.
• Proficiency with project and CRM tools (Zoho, Asana, Trello, or similar).
• High sense of ownership, initiative, and a spirit of excellence.

Soft Skills:

• Relationship management and negotiation finesse
• Analytical and structured problem-solving
• Cross-functional leadership and collaboration
• Strong organizational discipline and attention to detail
• Adaptability in dynamic, client-driven environments