Project Manager at Arca Payments Limited

Job Summary

• The Project Manager is responsible for the planning, management and tracking of assigned projects from initiation to completion.

Responsibilities

Project Initiation and Management

• Obtains award letters from the customer/sales team and prepares Project Initiation Documents (PID) based on the agreement
• Develop project plans and upload on the shared project drive
• Prepares for and attends customer meetings/conference calls at the initiation of the project and at other times as agreed in the PID
• Communicate with project stakeholders by sending updates/reports to them on the progress of the work
• Ensures that the team working on the project works together as there are no delays from one party hindering the work of another
• Prepares and sends weekly status reports to the COO, Technical/Senior Project Manager and customers on- ongoing projects
• Responsible for project issues management, escalation management and change management
• Follows up on internal and external dependencies required for project delivery to ensure timely delivery of projects

Project Closeouts

• Participates in the review of project performance
• Manages Project Close- by preparing Project Acceptance Certificate (PAC) to customers to sign off accepting the project had been completed
• Updates tasks on shared project drive based on completed projects
• Review service quality assessment on customer feedback forms to identify improvement opportunities. Promptly shares with the relevant team/unit as appropriate
• Obtains endorsement documentation of project completion

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other discipline related to software engineering 
• ITIL, PMP OR PRINCEII is a plus
• 3+ years of project management experience