Programme Operations Coordinator at Save The Children

Job ID: 210001EX
Location: Maiduguri, Borno
Grade: 3
Contract Length: Open
Reports To: Response Deputy Team Leader

Child Safeguarding
Level 3: The role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

Role Purpose

• The Programme Operations Coordinator (POC) will support the Emergency Response teams to ensure effective reporting, both internally and to donors, as well as supporting proposal development for response interventions.
• This will include ensuring that monitoring meetings are held at least monthly to review both programmes spend and indicator and activity implementation. The coordinator will work closely with the Deputy Team Leader, Thematic Programme Managers, and Awards Manager to ensure that the programmes are implementing and reporting in a timely and efficient manner.

Key Areas of Responsibility / Deliverables
Reporting:

• The POC will take responsibility for coordinating with the Awards Management team, field teams and the MEAL team to ensure that all reporting across the emergency response is completed on time, and appropriately reviewed
• The POC will provide support to field-based teams on report writing, and develop the capacity of staff for donor level writing.
• Coordinate with the Deputy Team Leader to ensure timely situation reports, in addition to the provision of a bi-weekly update on programme activities.
• Provide other communications and information materials on the response as requested
• Ensure that budget-monitoring reports for the programmes are responded to in time and with the correct information.

Support proposal development:

• Support as needed on proposal development, working with the PDQ Director and Technical teams as needed.
• Ensure appropriate risk assessments for new awards and opportunities are completed.

Programme Management Support:

• Work with the DTL and MEAL to ensure all regular award monitoring – including reviews of IPTT, ATT and BvAs on a monthly basis
• Work with MEAL team to ensure reporting templates and data collection tools are standardised across the response
• Ensure that field teams are aware of and implementing with agreed M&E tools and the senior management team are able to monitor, review and evaluate the effectiveness and quality of programming
• Work with the DTL to ensure actions agreed by the response team are effectively tracked and followed up.

Knowledge Management:

• Support teams in developing accessible and usable documents to support future proposal developments or capacity building of teams
• Ensures effectiveness of how teams are sharing and storing documents, so that documentation is compliant with donor requirements and internal guidance. Also, ensuring that teams are maintaining their individual team filing requirements.  
• Conduct training for staff and partners in knowledge management
• Provides oral and written responses and briefings for queries by staff and managers and by external stakeholders that are accurate and appropriate
• Contributes to knowledge management by supporting the documentation of best practices and sharing across field offices.
• Representation and coordination within the organization and other stakeholders
• Act as the focal point for member and VIP visits, ensuring that schedules are drafted and shared to maximize time available during high profile visits and ensure that coordination and detail sharing is completed
• Provide other support to the humanitarian teams as directed by your line manager

Qualifications and Experience
Essential:

• University degree in related academic discipline or equivalent work experience
• Three years’ experience working with a nongovernmental organization in a humanitarian setting
• Ability to write a clear and well-argued assessment and project reports
• Excellent time management skills, and ability to organise multiple priorities
• Demonstrated monitoring and evaluation skills
• Ability to work both in an advisory and a hands on implementation capacity
• Experience in preparing successful funding proposals for donors
• Excellent communication skills with a high level of written and spoken English
• Politically and culturally sensitive with qualities of patience, tact and diplomacy
• Computer literate
• The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances
• Commitment to and understanding of SCI’s aims, values and principles.

Desirable:

• Emergency response exposure is an added advantage
• Project Management skills
• Proven capacity to supervise, train and coach staff
• Previous experience of managing a team

Skills and Behaviours (our Values in Practice)
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency