Program Coordinator at Ishk Tolaram Foundation

Overview of Role

• We are looking for a full-time Program Coordinator (Skills Hub) to join our team and support our work in skill acquisition. The role is based on-site in Lagos, Nigeria.

Responsibilities
Participant Enrolment, Registration, and Screening:

• Support youth enrolment sensitisation and outreaches
• Manage ISH registration process and youth inquiry about the program
• Support applicant screening and eligibility verification
• Communicate interview schedules with students and track attendance

Soft Skills Training:

• Communicate soft skill training schedule with students
• Facilitate students’ completion of all program assessment surveys (entry, exit, etc.)
• Ensure readiness of classrooms and learning items for training
• Maintain inventory of training materials, tools, and facilitation props
• Support facilitator sourcing and learning delivery
• Coordinate all refreshments for program and alumni sessions

Vocational Training:

• Coordinate student vocational training scheduling.
• Track student training progression - attendance, attrition, and course completion
• Conduct site visits and document student feedback
• Track student internship placements and stipend disbursement
• Support Vocational Centre payment disbursements

Program Reporting:

• Support data-gathering activities for program reports and impact assessment.

Student Graduation & Alumni Engagement:

• Support student graduation planning and scheduling
• Support recognition and reward of outstanding students - certificates, awards, etc.
• Manage the alumni engagement program, including determining frequency, topics, mode of facilitation, and facilitators
• Coordinate and organise quarterly alumni sessions
• Follow up with students on the feedback of alumni session
• Coordinating alumni ISH space/facility use requests

Management of training rooms:

• General coordination and maintenance of the training rooms for leasing: space scheduling and availability, cleaning, facility support, monitoring and stock-taking during and post-use, and other assistance required by the lessee

General Administrative tasks for Skills Hub:

• Management of ISH Tracker and other related ISH/ITF documents
• Prepare updates for internal staff-level meetings, including preparing agendas, scheduling, taking minutes, and promptly following up on actionable items for weekly calls and other meetings
• Respond to all email/phone inquiries.
• Supporting ITF Communications to identify and showcase success stories
• Bi-monthly follow-up with students via WA group chats on their status
• Event coordination for ISH-related events
• Attend grant due-diligence events as necessary
• Any other related responsibilities

Academic Qualification / Work Experience

• Minimum Education Level: University / HND Graduate qualification in Management, Social Sciences or Administration
• Minimum of two years prior related work experience
• Previous work experience as an NGO office manager is preferred

Skills:

• Experience in non-profit youth programming
• Experienced in handling administrative tasks
• Experienced in managing multiple stakeholders and partners
• Excellent communication and interpersonal skills
• Versed with MS Word, Excel, & PowerPoint
• Social media savvy and
• Knowledge of facilitation skills - is an advantage

Key Attributes:

• Accessible and Friendly
• Problem-solving skills
• Anticipates needs and takes proactive initiative
• Strong self-organisation skills and ability to meet deadlines
• Excellent people skills, including the ability to manage stakeholders from diverse backgrounds
• Ability to give and receive feedback
• Strong moral character and diligence to duty.