Product Support Sales Representative at Mantrac Nigeria Ltd

Summary Of Responsibilities

• Ensure achievement of agreed sales targets and performance objectives, thus ensuring the achievement of parts sales profit objective in all Segment

Main Functions

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region’s debt collection drive on an on-going basis.
• Establish and report on competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in the incumbent’s care by virtue of function and/or location.
• Seek out new business opportunities in the Western & Eastern Region (Oil & Gas, Marine, and Electric Power industry) by monitoring on-going contracts and maximizing both onshore/offshore parts sales opportunities.
• Liaise between MNL, Unatrac and Customers on parts sales issues and special pricing on selected commodity items.

Qualification

• HND qualification / B.Sc Degree in Engineering with 2 years working experience in Technical Sections of MNL or similar company.
• Interpersonal and communication skills with leadership skills and ability to take the initiative.
• Have good selling skills
• Ability to drive.