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  • Posted: Sep 9, 2025
    Deadline: Not specified
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  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.

     

    Product Specialist

    Core Responsibilities‌

    Monitoring of Existing Process Data

    • Identifying and resolving anomalies through data monitoring‌
    • Optimizing processes with data analytics
    • Producing regular service performance reports.

    Mapping out Automated Process

    • Analyze customer inquiry trends, pain points, and service bottlenecks to identify directions for process optimization.‌
    • Design and optimize customer service process. Aim for full automation to reduce reliance on human resources.

    ‌Qualifications & Skills‌

    Experience‌

    • 1-3 years in fintech/digital operation, with focus on customer service.

    Hard Skills‌

    • Skilled in Office software
    • Excellent analytical skills and data-sensitive.
    • Proven expertise in analyzing and optimizing end-to-end processes.

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply

    Build your CV for free. Download in different templates.

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