Jobs at PalmPay

Responsibilities

• Contact potential (Banks) clients to establish rapport and arrange meetings to achieve targets of POS, PWT payment solution products sales. Arrange business development meetings with prospective clients
• Plan and oversee new marketing initiatives
• Research organizations and individuals to find new opportunities related to the core business of the team
• Increase the value of current merchants while attracting new ones
• Find and develop new markets and improve sales
• Attend conferences, meetings, and industry events
• Develop quotes and proposals for clients
• Set goals for business growth and ensure they are met
• Train personnel and help team members develop their skills.
• Develop a business development strategy focused on financial gain
• Build and maintain long-term relationships with new and existing clients

Qualification

• The BDM should have a bachelor's degree in business, marketing, or related field and must be an excellent communicator and a strong leader
• 5 years PTSP or banking experience in sales and marketing

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Job Responsibilities:

• Be responsible for the operation of merchant acquiring businesses centered on POS terminals, manage the entire lifecycle of merchants from onboarding, and collaborate closely with product R&D, marketing and other departments to solve problems and optimize the merchant experience.
• Take charge of the operation of various payment products for merchants. Establish an effective data analysis mechanism for merchant operations, coordinate resources to solve problems based on market insights, and continuously formulate and optimize operational strategies.
• Focus on business costs and benefits, optimize resource allocation, develop operational SOPs (Standard Operating Procedures), track, analyze and iterate strategies to improve efficiency and reduce costs.
• Collect industry and market information, identify merchant needs, convert them into operational strategies or connect with products, translate them into product requirements, and promote innovation to improve efficiency.

Job Requirements:

• Bachelor's degree or above, with more than 3-5 years of experience in POS terminal or merchant acquiring business operations.
• Possess business acumen, as well as the ability to analyze and identify merchant needs. Have a comprehensive understanding of merchant needs, design operational plans based on business objectives and merchant characteristics, and implement them to achieve results.
• Have good data processing and project management capabilities, as well as mature experience in SOP design, and be able to promote the establishment and optimization of the product operation system.
• Have more than 2 years of working experience in core strategy positions of our competitor’s system

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Core Responsibilities‌

Monitoring of Existing Process Data

• Identifying and resolving anomalies through data monitoring‌
• Optimizing processes with data analytics
• Producing regular service performance reports.

Mapping out Automated Process

• Analyze customer inquiry trends, pain points, and service bottlenecks to identify directions for process optimization.‌
• Design and optimize customer service process. Aim for full automation to reduce reliance on human resources.

‌Qualifications & Skills‌

Experience‌

• 1-3 years in fintech/digital operation, with focus on customer service.

Hard Skills‌

• Skilled in Office software
• Excellent analytical skills and data-sensitive.
• Proven expertise in analyzing and optimizing end-to-end processes.