Product Lead, Consumer at Chowdeck

As the Product Lead, Consumer at Chowdeck, you will own the experience every customer has with us, from the moment they open the app to discover what to order, through browsing vendors, building a cart, checking out and paying, to tracking their order and completing it.

You will lead a cross-functional product team and turn business goals, customer needs and operational realities into a clear roadmap. This is a domain leadership role. We expect you to make decisions, create alignment and stay close to delivery, not simply pass requests between teams.

You will report to the Product Executive and work alongside other Product Leads as a peer. You will lead through clarity and influence, and as the team grows, you may manage Product Managers of your own.

What you will own

• The end-to-end customer ordering experience across Chowdeck’s consumer products.
• Customer discovery, conversion, ordering reliability and overall experience improvements.
• Product’s contribution to the company’s retention goals.
• Customer-facing readiness for launches in new cities and countries.
• Product requirements for seasonal campaigns and high-volume periods, without letting campaign work weaken the core experience.
• The shared ordering capabilities used across all our product categories.

In this role you’ll be required to:

• Set the product strategy and maintain a prioritised roadmap for the Consumer team.
• Use customer research, product data, support feedback and operational insight to find the most important problems to solve.
• Work with cross-functional partners to take problems from discovery through launch, measurement and iteration.
• Define clear outcomes and guardrails for conversion, retention, reliability and customer delight.
• Coordinate dependencies with other functional teams.
• Make explicit trade-offs when new requests compete with committed work.
• Communicate progress, risks, decisions and learnings clearly to leadership and partner teams.

What success looks like

• Your team has a clear strategy and roadmap tied to customer and business outcomes.
• Customers can discover, order and complete transactions reliably as our volume and geographic coverage grow.
• Priority customer journeys improve without pushing problems into cancellations, refunds, support contacts or unprofitable demand.
• Retention initiatives have defined product contributions and are reviewed with the relevant teams.
• New-market and campaign work ships with clear scope, ownership and post-launch learning.

You’re perfect for the role if you have:

• At least 6 years of product management experience, including significant ownership of consumer-facing mobile or web products at meaningful scale.
• A track record of setting product direction, prioritising across competing needs and leading cross-functional delivery.
• Strong judgement across customer experience, business value, operational complexity and technical constraints.
• Comfort using both quantitative and qualitative evidence, without reducing product success to a single metric.
• Clear written and verbal communication, including the ability to explain your decisions and trade-offs.
• A high level of ownership and a willingness to stay close to customers and operational reality.

Bonus points if you have:

• Experience in marketplaces, delivery, commerce, mobility or another high-frequency consumer product.
• Experience launching products across multiple cities or countries.
• Experience working on retention, search, recommendations, checkout or payments.