"What are we aiming at?”
That’s the question our first president, Daniel Coit Gilman, asked at his inauguration in 1876. What is this place all about, exactly? His answer:
"The encouragement of research . . . and the advancement of individual scholars, who by their excellence will advance the sciences they pursue, and the society where ...
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Collaborating with client operations, service delivery, and sales teams to gather feedback, refine processes, and launch new service features.
Leading product discovery sessions to capture requirements that improve delivery workflows, resource planning, and client-facing tools.
Working closely with UX and engineering vendors to ensure timely, high-quality releases.
Defining and evolving the product roadmap for service offerings (e.g., employee engagement platforms, service delivery platforms, automation tools).
Aligning product goals with broader service delivery KPIs—quality, turnaround time, cost-efficiency, and customer satisfaction.
Identifying innovation opportunities to enhance service experience and value.
Requirements
Should have 8 years product management experience, preferably in a service-based or operations-heavy environment
Strong track record of designing and launching products or platforms that support service delivery, employee / community engagement and/or client enablement.
Solid understanding of service operations workflows, quality frameworks, and client lifecycle management.
Excellent communication, presentation, and negotiation skills Ability to navigate an organization
Understanding of SLA / KPI frameworks in managed services or outsourcing environments.
Strong organizational and project management abilities, with a strategic mindset focused on long-term success.
Strong track record of designing and launching products or platforms that support service delivery, employee / community engagement and/or client enablement.
What we Provide
Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity.
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status.
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