Product Designer at Crown Interactive

Job Objective

• Are you passionate about designing intuitive, impactful user experiences?
• Do you enjoy turning complex problems into elegant design solutions that support business and customer needs?
• Crown Interactive is seeking a Product Designer to join our growing team. In this role, you will play a critical part in shaping how users interact with our products. You will work closely with cross-functional teams—including Product Managers, Engineers, and Business Stakeholders—to design user-centered solutions that are both functional and visually compelling. From wireframes to high-fidelity prototypes, your work will directly influence the success of our digital products and the satisfaction of our users.

Key Roles & Responsibilities:

Design Leadership & Product Strategy

• Lead end-to-end design strategy for complex government, SaaS, and enterprise products.
• Partner with Product Managers and business leaders to shape product vision, roadmap priorities, and user experience strategy.
• Translate high-level business, policy, and regulatory requirements into scalable design solutions.
• Champion user-centered design while balancing compliance, security, and operational constraints.

Advanced UX & UI Design Execution

• Own the design of complex, data-heavy, and multi-role systems (admin, operators, decision-makers, citizens).
• Design highly scalable interfaces for enterprise and government platforms with multiple modules and integrations.
• Create and validate advanced interaction models, workflows, and information architecture.
• Ensure designs meet accessibility standards (WCAG), security guidelines, and public sector digital standards.

User Research & Service Design

• Lead qualitative and quantitative research initiatives across multiple products or programs.
• Design end-to-end service journeys across departments, agencies, and digital touchpoints.
• Synthesize insights into clear design principles, opportunities, and strategic recommendations.
• Advocate for evidence-based design decisions with stakeholders and leadership.

Stakeholder & Client Engagement

• Act as a primary design representative in engagements with government agencies and enterprise clients.
• Facilitate design workshops, discovery sessions, and co-creation activities with stakeholders.
• Present design solutions to senior leadership, clients, and non-technical audiences with clarity and confidence.
• Manage conflicting stakeholder requirements while protecting user experience quality.

Design Systems Ownership & Scalability

• Own, evolve, and govern the organization’s design system across SaaS and enterprise products.
• Define design standards, reusable components, and accessibility guidelines.
• Ensure consistency, scalability, and efficiency across multiple teams and products.
• Collaborate with engineering on design-to-code alignment and system adoption.

Cross-Functional Collaboration & Delivery

• Work closely with Engineering, Product, QA, Security, and Compliance teams to ensure successful delivery.
• Guide teams through design trade-offs related to performance, security, and technical limitations.
• Review implemented features to ensure design intent and usability standards are met.
• Identify risks early and proactively drive solutions.

Mentorship & Design Culture

• Mentor mid-level and junior designers through regular critiques, coaching, and feedback.
• Set quality benchmarks and elevate overall design standards within the organization.
• Contribute to hiring, onboarding, and performance evaluation of designers.
• Foster a strong design culture focused on impact, clarity, and collaboration.

Governance, Compliance & Risk Awareness

• Ensure design solutions comply with government regulations, data protection laws, and audit requirements.
• Design for role-based access, traceability, reporting, and accountability.
• Collaborate with legal, compliance, and security teams to mitigate UX-related risks.
• Anticipate long-term implications of design decisions in public-sector environments.

Measurement & Continuous Improvement

• Define UX success metrics and track the impact of design decisions.
• Use analytics, usability metrics, and user feedback to refine experiences.
• Continuously improve design processes, tools, and methodologies.
• Stay current with enterprise UX trends, govtech standards, and SaaS best practices.

Thought Leadership & Innovation

• Drive innovation in digital government and enterprise solutions through design thinking.
• Explore new interaction patterns, technologies, and service models.
• Contribute to internal knowledge sharing, playbooks, and best practices.
• Represent the design team in strategic discussions and long-term planning.

Skill Requirements

• Proficiency in design tools such as Figma, Sketch, or Adobe XD
• Solid understanding of user-centered design principles and best practices
• Ability to present and communicate design decisions effectively
• Experience working in agile or cross-functional teams
• A strong portfolio showcasing your design process, problem-solving, and final deliverables

Core Design Skills

• Strong expertise in UX and UI design for complex, data-driven, and enterprise-scale products.
• Proven ability to design end-to-end user experiences across web and mobile platforms.
• Advanced proficiency in design and prototyping tools (e.g., Figma, FigJam, Sketch, Adobe XD).
• Strong understanding of interaction design, information architecture, and visual hierarchy.
• Experience designing scalable workflows for multi-role systems (admins, operators, auditors, decision-makers).

User Research & Service Design

• Strong experience leading user research including interviews, usability testing, journey mapping, and surveys.
• Ability to synthesize qualitative and quantitative research into actionable insights.
• Experience designing end-to-end service journeys, especially within government or large enterprise contexts.
• Familiarity with usability testing tools and research frameworks.

Government, SaaS & Enterprise Domain Knowledge

• Solid understanding of government processes, public sector workflows, and digital service delivery.
• Experience designing for SaaS and enterprise software products with high security, performance, and scalability needs.
• Knowledge of compliance requirements such as data protection, audit trails, role- based access, and accessibility standards (WCAG).
• Experience working with regulated environments or complex organizational structures.

Design Systems & Scalability

• Proven experience building, maintaining, and governing design systems.
• Strong understanding of component-based design and design-to-code workflows.
• Ability to ensure consistency across multiple products and teams.
• Experience collaborating with engineers on scalable UI implementations.

Collaboration & Communication Skills

• Excellent communication and storytelling skills, with the ability to present design decisions clearly to technical and non-technical stakeholders.
• Strong collaboration skills with Product Managers, Engineers, QA, Compliance, and Security teams.
• Ability to facilitate workshops, design critiques, and stakeholder alignment sessions.
• Confidence engaging senior leadership and external clients (including government stakeholders).

Strategic & Analytical Thinking

• Strong problem-solving and critical thinking skills.
• Ability to align design decisions with business goals, policy constraints, and user needs.
• Experience contributing to product strategy and roadmap discussions.
• Data-informed mindset with the ability to use metrics and feedback to improve design outcomes.

Leadership & Mentorship

• Demonstrated experience mentoring and coaching junior and mid-level designers.
• Ability to set quality standards and raise design maturity across teams.
• Experience contributing to hiring, onboarding, and performance reviews (an advantage).

Quality, Detail & Ownership

• High attention to detail and strong commitment to design quality.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong sense of ownership and accountability for design outcomes.
• Experience working with agile and product-led development environments.

Qualification & Experience

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Computer Science, Psychology, or a related field.
• 5–8+ years of professional experience in product design, UX/UI design, or interaction design.
• Proven experience designing SaaS, enterprise, or government digital products.
• Strong portfolio demonstrating end-to-end design process, problem-solving, and impact.
• Experience working with cross-functional product teams in an agile environment.

You will Thrive in This Role If You:

• Have a keen eye for detail and a passion for great user experiences
• Are comfortable navigating ambiguity and turning it into structured design thinking
• Enjoy collaborating with diverse teams to solve complex problems
• Stay current with UI/UX trends, tools, and technologies

Perks & Benefits:

• Competitive salary and performance-based incentives.
• Sales referral bonus incentives
• Flexible work arrangements
• Health, wellness, and professional development program