Practitioner, People Capability at Standard Chartered Bank

Job Summary

Organisational Context

• Standard Chartered Bank (SCB) has a bold ambition to be the number one Learning function in the world: "having world-class learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future".
• To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Hives, Disciplines and Squads. In this model:
• Multi-disciplinary "Squads'' deliver work to achieve the function's priorities. Squads are comprised of practitioners from different Disciplines, with different skills, levels of expertise and backgrounds.
• "Priorities" are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called "Tribes''.
• All Squad members are "Discipline'' practitioners and are dynamically allocated to Squads through Disciplines:
• Disciplines are the 'homes' for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks.
• They provide a stable community for practitioners to belong to (as people move across Squads).
• They enable multi-skilling and development of depth and breadth or "T-shaped" capabilities.

There are three Disciplines within People Capability:

Responsibilities

What the role requires

• Squads are all about communication, teamwork, problem-solving, and striving to improve the team's velocity with each iteration.
• The role requires an individual who has a desire for collaboration and continuous improvement.
• The role holder should also have an entrepreneurial streak and be able to engage with, and apply, external/ new thought leadership, emerging capabilities, tools and platforms to their work to improve the efficiency of the squad.

The role holder should additionally be able to:

• Manage ambiguity with flexibility, focussing on the squad's goals and outcomes, and prioritising the backlog items to get started.
• Work as one team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.
• Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery.

What the role does

Squad member activities

• Owns and manages the Creative and Delivery related activities to realise the goals and objectives of the squad.
• Supports the squad Product Owner with backlog management by estimating the effort and complexity of the backlog items and planning the work to be done in each sprint based on prioritisation criteria.
• Manages own work, self-organises, and collaborates with other squad members to design and develop a potentially shippable increment of the learning solution each sprint as per the agreed acceptance criteria.
• Embodies agile values and principles by participating in and contributing to all squad level ceremonies (e.g. sprint planning, daily stand-up, sprint demo, sprint retrospective, etc.)

Learning design, iteration, and deployment

• Runs storyboarding sessions and design labs to prototype different creative learning design and delivery solutions required to deliver squad objectives.
• Uses subject matter expertise in the Discipline to come up with ideas for the most impactful and scalable learning experiences and helps the squad make the right choices about creative learning design and delivery approaches.
• Develops engaging learning experiences using the most relevant creative learning design and delivery tools/ platforms /approaches and best practices in a high quality and cost-effective manner.

Innovation and Discipline/ Craft elevation

• Actively keeps abreast of new human centred, business relevant and commercially viable creative learning design and delivery solutions to influence decisions about applying them to the learning solutions being delivered by the squad, tribe and People Capability function.
• Provides inputs on the best suited solutions and strategic vendors available in the market for various components of the Creative and Delivery Discipline.
• Provides subject matter expertise support to support and solve problems of other squads that require specific expertise from the Creative and Delivery Discipline.
• Participates in the community for the Creative and Delivery Discipline practitioners, taking part in interactions and knowledge sharing processes across Tribes and Squads.

Regulatory & business conduct

• Displays exemplary conduct and lives by the Group's Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Strategy

Strategic Importance of Role

• Two capabilities are becoming increasingly critical to organisations in general and learning functions in particular: innovation/insight and creativity. Our Disciplines allow us to ensure the appropriate focus on building and amplifying these capabilities within the People Capability team as well as across SC.
• The Practitioner, Creative and Delivery role will be allocated to a squad based on business requirements and will contribute as a squad member from the Creative and Delivery Discipline. The role will work together with other squad members to deliver the defined epics, user stories and backlog tasks which will culminate into a complete learning solution for our clients.
• The Practitioner may also provide subject matter expertise support across squads when needed apart from being fully dedicated to up to two squads. In this capacity, the role holder along with other squad members will be responsible end-to-end for delivering the objectives of the squad. This might mean designing, building, testing, managing change and also supporting and improving their own products when live.
• The Creative and Delivery Discipline tracks contemporary and compelling stories, people and experiences and finds ways to bring them into our designs across SC. The Practitioner, Creative and Delivery role understands and adapts new work standards, processes and practices of the Discipline. They share and apply their knowledge, ideas and insights regarding their Discipline into improving the productivity and performance of their Squad. The role also focuses on improving the branding, look and feel as well as the visual experience of our learning.

Business

• Displays exemplary conduct and lives by the Group's Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Processes

• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Risk Management

• Displays exemplary conduct and lives by the Group's Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Governance

• Displays exemplary conduct and lives by the Group's Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the People Capability team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Effectively manage the Bank's compliance with country regulatory bosies - Industrial Trust Fund, Chartered Institute of Bankers Nigeria, and others.
• Compliance Refreshers

Role Specific Technical Competencies

• Learning design and development fundamentals
• Agile project management
• Design prototyping and experimentation
• Data literacy
• Horizon scanning
• Business acumen
• People Capability expertise, knowledge and experience in Creative and Delivery
• Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning
• HR / Talent Data analytics & measurement /business intelligence capability
• Collaboration