Practice Lead, Managed & Outsourced Services at Signal Alliance

Job Description

• Managing the entire employee life cycle of all outsourced Engineers
• Identifying business opportunities and grow the revenue base of the practice
• Monitoring the progress of outsourced projects, and managing service team members to ensure the team's objectives and sales goals are met
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
• Sourcing and recruiting of technical resource (i.e. Software developers, Support engineers) to meet client’s requirement
• Strategic development, management and implementation of the Managed Services plans to grow the practice
• Ensuring profitable margins are met and maintained for the business

Requirements

• First Degree or equivalent in any discipline
• At least 6 years experience in HR space, preferably in a Consulting environment
• Strong track record of technical recruitment experience.