PPMV- Key Account JA at mPharma

Position Description

mPharma is looking for a dynamic individual with exceptionally high work standards to join our  PPMV  team as a Key Account Junior Associate. He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty of the model in support of mPharma’s mission, vision, values, and strategic priorities. This role will  work closely with customers  to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position reports to the PPMV Project Coordinator.

Key Responsibilities;

• Maintains a positive, empathetic and professional attitude toward customers at all times.
• Engages PPMV owners, and manages daily field operations at partner facilities and effectively communicates the values of mPharma and the benefits of mPharma’s PPMV Model.
• Monitors and tracks  facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
• Own and lead multiple customer accounts and manage relationships by providing professional customer support and ensuring customer satisfaction.
• Coordinate quarterly health screenings and customer service training at partner facilities.
• Identifies new business development opportunities with partner facilities who are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
• Serves as the main mPharma point of contact at partner facilities and supports the day to day seamless operations at partner PPMV facilities.
• Serves as a product expert and provide existing customers with technical and product support where necessary.
• Interfaces with Supply Chain team- procurement and Customer Service & Distribution,  to ensure all orders are fully serviced within agreed timelines.
• Provides valuable consumption insights to Supply Chain for monthly planning sessions.
• Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track progress of issue resolution.
• Work with the Billing team to provide reports on bill variance resolution and inventory process improvement.
• Work with the Customer Service team to implement services, procedures and tools that optimize the customer experience
• Work with internal stakeholders to develop and improve key marketing, health screening, training and communications materials.
• Contributes to any other initiatives that are critical to the continued success of the PPMV  Service.

Our Ideal candidate

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and a proactive “can do” attitude that requires minimal supervision
• Fluent english with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Experience in the health domain either working with PPMVs or pharmaceutical companies, clinician settings, or other healthcare services
• Ability to provide fact-based advice and development of market and industry analysis.
• Understanding of business development initiatives and influencing stakeholders
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders

Qualifications

• Degree in Pharmacy, Sales and Marketing or any relevant field.
• 3+ years of professional experience in a healthcare organisation (including internships)
• Pharmacist/Pharmacologists preferred