Portfolio Manager, Silver Segment at Stanbic IBTC

Job Purpose

• Responsible for the development of new products within the silver banking space.
• A key member of cross-functional product development teams that typically include engineers, researchers, technologists and representatives of marketing and finance departments.
• Liaises with different members of the development team to drive both new and existing projects forward.

Key Responsibilities / Accountabilities
Implement operating model and value proposition:

• Collaborates with the relevant stakeholders within the Bank to develop new products for the silver banking segment.
• Carries out extensive research to identify needs that new or improved products can fulfill in line with the Bank’s strategic objectives to drive product success via all channels.
• Responsible for the roll-out and implementation of new Silver Banking Products in conjunction with the relevant internal stakeholders.
• Carries out periodic market survey to ascertain how competitor’s offering or market changes are impacting on product performance.
• Develops schedules for each phase of Silver Banking products development and monitor progress against targets.
• Closely monitors Silver Banking Products, appraise market acceptance and use feedback to initiate product modifications and/or enhancements. 

Measures:

• Achievement of the sales targets and profit.
• Performance of products
• Relevance and alignment of products to the demands of the market

Operational efficiency and effectiveness:

• Drives efficiency and effectiveness within the Products division by collaborating with the relevant internal stakeholders and staff to improve efficiency.
• Analyses MIS reports to identify relevant performance and local market data for planning, profitability and to assist management in decision making i.e. product portfolio analysis and optimization.
• Ensure the adherence to all internal risk related policies and guidelines.

Measures:

• Achievement of customer experience measurement targets.
• Delivery of Products projects in time, scope and budget.
• Adoption of product related changes

Products Growth:

• Contributes to the formulation, execution and measurement of transactional products (lending & deposits) in order to grow new business and share of wallet in the Product.
• Responsible for the performance of the Products in the Bank (i.e. monitors performance against targets; discusses variances; provides guidance and direction for suitable corrective action plans).
• Evaluates and decides, in conjunction with all relevant stakeholders, on campaigns and initiatives to be supported.

Measures:

• Achievement of the Bank’s Products sales targets

Customer Experience:

• Integrates and aligns with product offerings, IT, Operations, HR, and Sales Planning and Optimisation to ensure shared responsibility for sustainable business growth and staff/customer retention through service excellence and consistent customer experience.
• Integrates and addresses customer service experience of the banks products as per the value proposition.
• Before sign-off, reviews all changes impacting customers, and assesses their impact on customer experience.

Measures:

• Achievement on Net Promoter’s Scores
• High value customer retention

Legislative Compliance:

• Ensure adherence to governance and compliance in line with regulatory and bank policy
• Co-ordinates the Products strategy and activities to achieve and maintain the relevant legislative requirements

Measures: 

• Achievement of customer experience measurement targets
• Satisfactory risk and compliance audit results 

Minimum Qualifications and Experience

• First Degree (minimum of second class lower)
• Years: 3 - 4 years
• Experience Description: 4 years experience of which 3 years should be in the banking industry.