Porter at WosAm Arena

Responsibilities

• Greet guests with a warm and welcoming demeanor upon their arrival at the hotel.
• Assist guests with their luggage, ensuring it is safely transported to their rooms.
• Provide information about hotel facilities, services, and local attractions to guests as requested.
• Offer assistance with any guest inquiries or concerns, promptly addressing and resolving them to ensure customer satisfaction.
• Collaborate with the front desk team to facilitate smooth check-in and check-out processes.
• Maintain a clean and organized lobby area, ensuring it is visually appealing at all times.
• Coordinate with housekeeping to ensure timely delivery of requested items to guests' rooms.
• Arrange transportation services, such as taxis or car rentals, for guests when needed.
• Monitor and report any suspicious activities or security concerns to the appropriate departments.

Requirements

• High School Diploma or equivalent.
• 3 - 5 years work experience.
• Proven experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with keen attention to detail.
• Ability to work well under pressure and handle multiple tasks efficiently.
• Physical stamina and the ability to lift heavy objects (luggage, etc.).
• Professional appearance and a friendly, approachable attitude.
• Familiarity with local attractions and knowledge of the surrounding area.