Direct Reports: Facility Officers / Administrative Staff
Main Function
The Plaza Manager is responsible for overseeing the day-to-day operations, administration, and facility management of the plaza. This role ensures smooth business operations, tenant satisfaction, and efficient maintenance of the property. The ideal candidate must have prior experience in facility management, retail property administration, or operations management, with proven ability to coordinate technical teams, manage service contractors, and deliver high standards of operational efficiency and customer service.
Role Responsibilities
Operational Oversight
- Supervise daily operations of the plaza, ensuring facilities, utilities, and services are fully functional.
- Monitor tenant activities and compliance with lease agreements, operational guidelines, and safety standards.
- Ensure cleanliness, security, and overall orderliness of the premises at all times.
Facility Management & Maintenance
- Oversee preventive, corrective, and routine maintenance of building systems (electrical, plumbing, HVAC, elevators, etc.).
- Supervise facility staff and contractors to ensure timely delivery of maintenance services.
- Ensure compliance with health, safety, and environmental (HSE) standards across all facilities.
- Plan and monitor budgets for repairs, maintenance, and facility upgrades.
Tenant and Client Relations
- Serve as the primary contact for tenants, addressing inquiries, complaints, and service requests.
- Coordinate tenant onboarding, move-ins, and move-outs.
- Organize tenant engagement initiatives to build strong relationships and satisfaction.
Security & Safety Oversight
- Supervise security personnel and implement plaza-wide security protocols.
- Ensure fire safety systems, CCTV, and emergency response plans are functional and regularly tested.
- Conduct regular safety drills and inspections.
Inventory and Resource Management
- Track and manage facility-related consumables, equipment, and supplies.
- Coordinate procurement for maintenance tools, cleaning supplies, and essential materials.
Team Supervision & Scheduling
- Manage facility, security, and cleaning teams, assigning tasks and monitoring performance.
- Support staff training to uphold professionalism, safety, and customer service standards.
Reporting and Documentation
- Maintain accurate records of operational activities, incidents, and maintenance works.
- Prepare and submit weekly/monthly operational reports to management.
- Track service contracts and vendor performance, ensuring SLA compliance.
Qualifications and Requirements
Education and Certifications
- HND / B.Sc. in Facility Management, Engineering, Business Administration, Estate Management, or a related field.
- Professional certifications in Facility Management (e.g., IFMA, BIFM) are an added advantage.
Experience
- Minimum of 2–5 years’ experience in facility/property management, retail operations, or estate administration.
- Hands-on experience managing technical teams, service contractors, and large facilities.
Skills
- Facility and Operations Management
- Strong understanding of building systems, maintenance practices, and service delivery standards.
- Ability to manage facility projects, budgets, and vendor contracts.
- Team Leadership and Time Management
- Skilled in supervising multi-disciplinary teams (maintenance, cleaning, security, admin).
- Ability to prioritize tasks, manage schedules, and meet deadlines.
- Client and Tenant Relations
- Strong interpersonal skills with ability to handle tenant requests and resolve disputes.
- Confident in client-facing communication and negotiation.
Safety and Compliance
- Knowledge of occupational health, fire safety, and environmental regulations.
- Proactive in ensuring risk assessments and safety protocols are enforced.
Operational Reporting
- Proficient in documentation, reporting, and recordkeeping.
- Skilled in Microsoft Office (Excel, Word, PowerPoint) and facility management tools.
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