Platform Monitoring and Technical Support Engineer at 3Line Card Management Limited

Job Summary:

• Responsible for managing and supporting of the payment platforms to ensure availability, stability, reliability of the platforms, ensure minimum downtime and timely resolution issues when escalated or spotted internally. Also, be involved in process documentation and monitoring application performance metrics.

Job Description / Responsibilities:

• Proactive monitoring of processes and transactions leading to the identification potential glitches
• Responsible for the availability, stability, reliability and operation of systems by monitoring, maintaining, supporting, and optimizing production systems and services when required
• Effective use of database querying languages and tools e.g., SQL Server, MySQL, etc. to develop queries and reports to analyze business process data for key management decision-making
• Payment terminal (POS) configuration and support
• To provide technical support to new and existing partners during and post integration as well ensure their seamless usage of the platforms and solutions
• Track issues and work with component teams especially the application development team for timely resolution of system glitches and downtimes, release of fixes and deployment upgrades to existing solutions
• Take ownership of incidents, follow them through, ensure timely resolution and prompt feedback
• Maintain support documentation and job cards on new solutions and constantly updating the existing ones to serve knowledgebase for new and existing team members

Job Requirements:

• HND or BSC certification relevant to the role.
• 0 - 1 year experience
• Technically skilled to manage and support digital payment platforms and applications
• Strong knowledge of mobile, web and POS applications.
• Advanced proficiency in problem solving and ability to investigate and address application issues
• Intermediate knowledge of database querying languages, especially MS SQL and MySQL
• Basic knowledge of ISO 8583 messaging and financial (cards) transactions process flows
• Ability to understand business requirements and translate them into technical requirements.
• Ability to keep up with innovations in application design.
• Good communication and interpersonal skill.
• Ability to multi-task with excellent work ethics and time management skill
• Good knowledge of customer/end user support and relationship management