Platform Manager, Professional Services at Interswitch

About the Job

• Managing Technology Processes inherent in creating, managing and delivering training virtually
• Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team, such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS)
• Effectively market professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year

Key Responsibilities
Strategy Development:

• Understand the vision and strategy for the Professional Services Market
• Build and grow the Professional Services brand virtually
• Successfully transform key Professional Services onsite courses to virtual programmes
• Work with the team to ensure execution of sales strategies to improve market share for virtual training solutions

Graphic Design:

• Provide and evaluate visuals used during the content development process
• Work closely with the Design & UX Team to provide visuals, design, and UX for learning programs

LMS/LCMS Management:

• Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS)
• Maintain and support partner platforms' LMS & LCMS

Authoring Systems Management:

• Maintain, support, and supervise tools, technologies, and content used during instructional design and content development

Delivery Platform Management:

• Provide technical and learning support for technology used in the electronic and online delivery of learning programs
• Deliver end-to-end learning solutions virtually on the Professional Services Platform
• Consistently update and make learning programs readily available on ISW platforms for client consumption
• Manage technology processes inherent in creating, managing, and delivering training virtually

Collaboration Platform Management:

• Manage social and collaborative tools for knowledge sharing and team learning
• Increase the number of virtual presences of the Professional Services portfolio

Marketing and Communication:

• Increase the number of users on the learning platform to meet revenue targets
• Effectively market professional services learning solutions to predefined target markets
• Deliver assigned revenue targets for the financial year on the virtual platform
• Prospect for new opportunities and identify profitable customers across sectors
• Cross-sell and up-sell departmental learning solutions to new and existing clients
• Follow up on leads and opportunities
• Perform telemarketing and cold calls (virtual and onsite, when necessary)
• Own and manage internal and external KYC documentation for client onboarding
• Provide periodic reporting on leads and sales activities
• Generate demand by proactively reaching out to potential customers for awareness

Customer Relationship and Account Management:

• Develop, manage, and maintain strong relationships with key accounts across different sectors using key account management frameworks
• Liaise with internal teams to ensure client issues and complaints are resolved or escalated as needed
• Identify and confirm customer requirements
• Manage project delivery and sales tracking
• Oversee service management related to upgrades, outages, and issues

Competition/Market Feedback Analysis:

• Monitor trends in client buying behavior and provide relevant market feedback on competing solutions
• Understand industry trends and sell value propositions using case studies
• Provide input on competitor solutions including features, pricing, and strategy to support sales efforts

Event Management & Product Visibility:

• Identify networking opportunities, sales conferences, and events that positively impact sales across all sectors

Performance Review and Monitoring:

• Conduct daily reviews of open opportunities to ensure monthly closures
• Review set targets against actual performance with the team
• Forecast revenue lines and income for upcoming quarters
• Monitor performance and track deviations from budget
• Conduct monthly reviews of open opportunities to drive closure
• Track overall sales progress

Requirements
Academic Qualification(s):

• Candidates should possess a B.Sc. Degree in Computer Science; A Master's degree is an advantage

Professional Qualification(s):

• Digital Marketing
• Technical Writing
• (Additional relevant certifications can be added as needed)

Experience:

• 7–10 years of relevant experience in related roles or industries.