Pharmacist (Customer Service) at Pharmarun

Job Summary:

• Pharmarun is seeking a customer-focused, experienced Community Pharmacist to join our B2C team. In this role, you will serve as a frontline representative to our B2C customers, ensuring seamless, professional, and empathetic support. You will also provide clinical advice, product guidance, and post-purchase care to ensure high customer satisfaction and repeat usage of Pharmarun services.

Key Responsibilities:

Customer Support Excellence:

• Serve as the first point of contact for B2C customers via WhatsApp, phone, and chat platforms.
• Provide prompt, accurate, and empathetic responses to customer inquiries regarding orders, products, and services.
• Manage order processing, returns, complaints, and escalations with professionalism.

Clinical Product Advisory:

• Guide customers on appropriate product selections based on prescriptions or healthcare needs.
• Offer professional counseling on medication use, side effects, and general health queries within regulatory guidelines.

Customer Retention and Relationship Building:

• Build long-term relationships with frequent users by offering personalized follow-ups and checking in on order satisfaction.
• Monitor and follow up on pending and unfulfilled orders to ensure quick resolution.

Operational Support:

• Coordinate with logistics and pharmacy teams to ensure timely fulfillment and delivery of orders.
• Ensure that pricing, stock availability, and delivery status are communicated transparently to customers.

Reporting and Process Improvement:

• Track and report recurring customer issues and feedback to improve operational processes.
• Collaborate with tech and ops teams to streamline service delivery and improve customer experience.

Requirements:

Essential Qualifications:

• Bachelor’s Degree in Pharmacy (B.Pharm) and current practicing license.
• Minimum of 3 years’ experience as a community pharmacist, preferably in a retail or e-commerce setting.

Key Competencies:

• Exceptional communication and interpersonal skills with a passion for helping people.
• Strong product knowledge of common prescription and OTC medications.
• Fast learner, tech-savvy, with ability to multitask across platforms (calls, WhatsApp, CRM).
• Problem solver with a proactive attitude towards resolving customer concerns.
• Empathy, professionalism, and patience in dealing with diverse customer needs.

Preferred Skills:

• Prior experience in customer service or B2C sales is a plus.
• Experience in e-commerce or digital pharmacy operations is an advantage.