Performance and Learning Specialist at Afriglobal Group

Job Summary

The Performance and Learning Specialist drives business performance by delivering a consistent and transparent performance management process across AML regions, learning and development programs, and other workforce initiatives to ensure the fulfillment of AML’s business objectives.

Key Responsibilities

The key responsibilities are further divided into three (3) categories. They are as follows:

Performance Management

• Work closely with the Head of HR and other Executives to develop and implement the performance management framework and scorecard for AML
• Implement and ensure close tracking of our Objectives & Key Results (OKR)
• Coordinate all performance planning, review, and evaluation activities
• Design relevant performance metrics, leverage technology, and provide data-driven analytics on performance across locations and departments to support management decisions
• Ensure all employees have SMART goals and KPIs, agreed with and periodically reviewed by their line managers
• Manage new employee probation assessments and performance improvement process

Learning & Development

• Design and implement a learning and development framework for AML, ensuring continuous upskilling of the workforce for the delivery of organization objectives
• Work closely with the Head, Human Resources to instill in AML a culture of learning (evident in knowledge sharing, continuous feedback, and individual development, amongst others)
• Develop a competency framework to guide learning and development, recruitment, performance management, and other workforce initiatives
• Develop relevant learning programs/a learning academy for all AML workforce categories including career starters, new managers, function heads, and core operations teams, ensuring the delivery of a high-performing workforce and best-in-class client experience across all AML operations
• Conduct structured training and development needs assessments, develop annual learning and development plans, ensure evaluation of all completed trainings and measure return on investments to organization
• Manage new employee orientation program
• Prepare periodic reports on all learning and development activities for management insight, and regulatory compliance (e.g. Industrial Training Fund)
• Develop/ensure the availability of relevant training materials for all AML L&D programs
• Manage relationships with various parties – training vendors, in-house faculty, management and employees, to ensure effective delivery of all learning and development programs and initiatives.

Other Organization Development Initiatives

• Support management in the design and development of relevant talent management programs, succession planning and career management frameworks, aligned with business objectives
• Work closely with management and other HR team members to develop tools and programs to drive leadership development, talent pipelining, culture, and change management
• Perform other duties as may be required from time to time.

Qualifications and educational requirements

• First degree in Social Sciences or a relevant field
• Master’s Degree, HR Certification or membership of relevant associations (e.g. SHRM, CIPD, CIPM, ATD) are added advantage
• 7 – 9 years relevant work experience covering organization development, performance management, business consulting and learning and development

Preferred Skills

• Conversant with performance management models, systems and tools
• Experience in conceptualizing new approaches and innovation in the area of performance management, learning & development and talent management
• Adept with a variety of multimedia training platforms and methods
• Experience in curriculum design, training vendor assessment, facilitation, training analysis, and reporting
• Excellent verbal and written communication skills and strong presentation skills
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software