People Operations Lead at Flutterwave

Location: Lekki, Lagos
Department: People & Culture

The Role

• We are looking for a People Operations Lead who will primarily provide support to the People & Culture team and collaborate with other team members to ensure optimal employee experience for Flutterwave employees

Responsibilities
HR Compliance:

• Policy and Process Management:
  • Periodic review of staff handbook, policies and procedures with support from the legal team to facilitate a better compliance stance
  • Collaborating with the legal department to communicate the associated requirements with every applicable HR-based regulatory, legal and compliance training programs
  • Staying up to date on every employee-based regulatory and legislative changes and/or modifications and ensuring that developments in rules and policies are restructured with HR practices, articles, policies, and systems
  • Researching changes in rules and regulations, analyzing their effect on the company, and communicating findings report the leadership team
• Educate and Train:
  • Educate employees about all regulatory and legal requirements that can affect the organization
  • Responsible for the preparation and delivery of HR compliance-based communications and training to employees
  • Provide support in organizing routine People related Compliance Training
  • Conducting background checks on prospective employees: which includes reference, address, previous employer verification, criminal records check
  • Provide support in conducting employee-related investigations
  • Handling sensitive employee data or reports in a discreet manner
• HR Audit:
  • Provide support for all audit exercise, both internally and external.

Compensation and Benefit Administration:

• Ensure accuracy of all new hire benefits and appropriate enrollments
• Support in the preparation of monthly Payroll schedule
• Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
• Ensure all statutory remittances are administered for all categories of resources within regulatory timelines
• Track all employee contributions and company matches to ensure compliance with regulations
• Manage the development, implementation, and administration of compensation programs
• Ensure compliance with federal, state, and local compensation laws and regulations.

HRIS Management - BambooHR:

• Set up new job titles and maintains protocol for position management; onboards new hires to HRIS system
• Oversee and maintain optimal function of the HRIS, which may include customization, report creation
• Collaborate with team leads and people team to identify system improvements and enhancements; recommends and implements solutions
• Manage permissions, access, personalization, and similar system operations and settings for HRIS users
• Ensure system compliance with data security and privacy requirements
• Maintain knowledge of trends and developments in HRIS providers, vendors, and technology.

Performance Management:

• Collaborate with the People Business Partner (PBP) team to develop efficient systems for collection of information on performance
• Support in the design and review of policies related to employee performance
• Work closely with the PBP team to set performance objectives and update as necessary.

Employee Engagement / Relations:

• Support employees on a day-to-day basis and answer questions about benefits and company policies and processes
• Advise employees, managers and PBP regarding policy interpretation
• Assist with the development of communication strategies for new policies, programs and procedures.

Exit Management:

• Manage in collaboration with the PBP’s and team leads the transition process of all categories of resources
• Ensure all exit documentations are fully executed by all stakeholders.

Others:

• Be a key player in the evaluation, implementations and support of all people ops projects
• Take responsibility for tracking timelines & milestones that will lead to the successful implementation of projects
• Participate in developing team goals, objectives, and systems
• Any other duties as assigned.

Required Competencies and Skillsets to be a Waver

• At least 7 years of progressive experience in Human Resources with a minimum of 3 years managing compensation & benefit as well as HR compliance
• Strong track-record in policy development and implementation with good verbal and written communication skills
• Great attention to detail and ability to multitask in a fast-paced tech environment
• Tech savvy with good knowledge of Google Suite and Microsoft Offices
• Strategic thinker; deploying proactive approach in the execution of daily responsibilities
• Exhibit high level of understanding as regards confidentiality  
• Ability to handle pressure/conflict
• Self-motivated
• Great team player/collaborator
• Excellent Interpersonal and problem-solving Skills
• Be honest and reliable
• Must be able to work with minimal supervision.