People and Operations Manager at CloudPlexo

Role Description:

We are seeking a proactive and detail-driven People & Operations Manager to join our team. You’ll play a pivotal role in ensuring smooth payroll operations, managing technical recruitment, strengthening onboarding & learning programmes, and shaping foundational HR policies. The following are the core functions for the role:

• Manage end-to-end recruitment for tech and non-tech roles by crafting job postings, screening, and guiding candidates through interviews and offers.
• Process payroll accurately and on time; troubleshoot payroll issues; collaborate closely with finance.
• Manage benefits administration (PTO, leaves, insurance) and maintain records.
• Design and execute seamless onboarding experiences; ensure all documentation, orientation, and system access are completed .
• Support L&D initiatives: coordinate training sessions, manage training calendars, track participation and completion.
• Contribute to drafting and updating HR policies, standard operating procedures and handbooks, ensuring labor law compliance across different countries.
• Maintain employee records, respond to HR inquiries, analyze HR metrics, and support continuous process improvements.
• Maintain employee databases, analyze HR metrics (turnover, time-to-hire, satisfaction), and generate insights.

Qualifications

• 5-7 years of experience in HR or People Operations.
• Candidates must possess a recognised HR certification e.g. CIPM, CIHRM, SPHRI, HRCI.
• Proven expertise in managing technical recruitment cycles.
• Sound knowledge of payroll systems and proficiency in HR systems.
• Experience coordinating onboarding and training programs.
• Strong communication skills and a collaborative mindset.
• Good knowledge of data analysis (Excel, HR dashboards), with excellent attention to detail.
• Strong knowledge of labor laws and employment regulations across at least two regions.
• Ability to prioritize in a fast-paced, evolving work environment.
• Experience working in a consulting firm is an advantage.