Paypoint Officer at Zoom Exclusive Dental Clinic

JOB PURPOSE

• The Paypoint Officer is responsible for managing the branch-level financial transactions, receipting, payment processing, cash collections, daily reconciliations, and financial record keeping. The role ensures accuracy, accountability, and compliance with the Company\'s financial policies while supporting the General Accountant in maintaining effective financial controls across the branch.

KEY RESPONSIBILITIES

PAYMENT PROCESSING & REVENUE COLLECTION

• Receive and process payments from patients and clients through approved payment channels.
• Issue receipts and payment confirmations for all transactions.
• Ensure all collections are accurately recorded in the approved systems.
• Verify payment details before processing transactions.
• Maintain proper accountability for cash, transfers, POS transactions, and other payment methods.

CASH MANAGEMENT

• Manage daily cash collections and ensure secure custody of funds.
• Conduct daily cash counts and balancing exercises.
• Prepare daily cash summaries and reports.
• Report any discrepancies, shortages, or irregularities immediately.

RECONCILIATION & REPORTING

• Perform daily reconciliation of cash, POS, transfer, and other payment records.
• Reconcile patient invoices with payments received.
• Prepare daily, weekly, and monthly financial transaction reports.
• Maintain accurate records of all branch financial activities.
• Support the General Accountant with branch financial documentation and reconciliations.

FINANCIAL CONTROL & COMPLIANCE

• Ensure compliance with all Company financial policies and procedures.
• Maintain proper documentation of receipts, invoices, payment vouchers, and transaction records.
• Support internal and external audit activities.
• Ensure confidentiality and security of financial information.
• Escalate suspicious transactions, irregularities, or financial concerns promptly.

CUSTOMER SERVICE RESPONSIBILITIES

• Provide professional assistance to patients and clients regarding payment-related inquiries.
• Explain billing and payment procedures clearly and professionally.
• Resolve basic payment concerns and escalate complex issues appropriately.
• Maintain a professional and courteous relationship with patients and stakeholders.

ADMINISTRATIVE RESPONSIBILITIES

• Maintain organized financial records and filing systems.
• Assist with preparation of branch financial reports and supporting schedules.
• Collaborate with Front Desk, Treatment Coordinators, and Management to ensure accurate billing and revenue tracking.

QUALIFICATIONS

• Bachelor\'s Degree or HND in Accounting, Finance, Banking, Economics, or Statistics.
• Minimum of 1–4 years\' experience in finance, cashiering, accounts, or revenue management.

KNOWLEDGE, SKILLS & COMPETENCIES

• Strong numerical and analytical skills.
• Excellent attention to detail and accuracy.
• Knowledge of accounting principles and financial controls.
• Proficiency in Microsoft Excel and accounting software.
• Strong integrity and confidentiality.
• Good communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Strong organizational and record-keeping abilities.