Patient Engagement and Enrollment Associate at eHealth Systems Africa

Purpose of the Position 

• The Patient Enrollment/Engagement Associate will be responsible for detailing the study objective to volunteer participants, administering the inclusion and exclusion criteria and finally recruiting those who met the inclusion criteria into the study at EHA Clinics under the direction of the Research Project Manager.

Core Responsibilities  

• Assist a team of researchers to successfully execute research projects through enrollment of study participants.
• Explain and clarify the purpose and utility of selected diagnostic tests and research projects to target audiences.
• Actively monitor the performance of projects to ensure they meet deliverables and deadlines.
• Meet with investigators to prepare research implementation plans.
• Coordinate with the procurement team for timely procurement of research equipment and consumables.
• Regularly create social media posts and stories to increase the visibility of the department in the local and professional community.
• Coordinate with external consultants as needed on projects.
• Other duties as assigned.

Other Responsibilities:

• Adhere to organizational policies and procedures.
• Adhere to EHA Clinics code of conduct as well as ethical standards of the field.

Requirements
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

• Bachelor's Degree in Sciences from an accredited university with excellent communication skills. An Advanced Degree in Public Health, Biological Science or a similar field will be an added advantage.
• A minimum of 2 years of outstanding work experience as a customer service agent in a nationally recognized organization is essential. Demonstrable proof of such experience is required prior to any interviews.
• Proficiency in written and spoken English.
• Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers.
• Strong computer skills, including Google Suite are desirable.
• Strong organizational and time-management skills.

Remuneration

• Competitive salary based on our salary scale.  

Other Benefits:
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month (based on full-time work schedule).