Parts Counter Analyst at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

• To maintain up-to-date and efficient Parts Service system that will satisfy new and old customers.
• To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.

MAIN FUNCTIONS

• Selling of parts by phone or face to face at the Parts Counter
• Accurately and promptly reference all parts enquiries
• Efficiently process all orders
• Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
• Agree customer payment terms with reference to the line manager
• Agrees and administers customer payment documents, liaises with NGCC for payment approval
• Order and process back order items, stock transfers and documents in liaison with Parts Operations and the Logistics department
• Offer technical advice and alternative solutions to satisfy customer requirements
• Respond to any customer complaints in an efficient and timely manner
• Ensure that the Counter area is clean and tidy at all times

Requirement

• HND or B.Sc in Engineering Field or any related discipline with a minimum of 3 years relevant experience