Partner Operations Specialist at Project Growth

Key Responsibilities:

• Partner Management: Support restaurant and F&B merchant partners in the management of their programs, providing exceptional support and guidance.
• Lifecycle Support: Assist partners throughout their lifecycle after handoff from the Sales team, ensuring smooth transitions and continued success.
• Service Delivery: Support Senior Partner Managers in delivering tailored, effective levels of service to partners, addressing their unique needs and challenges.
• Customer Support: Utilize FreshDesk to respond to end customer inquiries, providing timely and excellent customer service
• Project Coordination: Manage multiple projects simultaneously, ensuring all deliverables are met on time and within scope.
• Problem Solving: Quickly identify and solve problems, demonstrating the ability to pivot with ease in a fast-paced, small-team environment.
• Tool Utilization: Leverage internal tooling and platforms such as Squarespace, Airtable, and customer support platforms like FreshDesk

What Success Looks Like:

• Seamless Support for Partners and Members:
• Strong Partner Relationships: Develop and maintain strong relationships with partners, evidenced by high satisfaction and partner retention rates.
• Efficient Project Management: Effectively manage multiple projects, ensuring timely and successful execution.

Qualifications:

• Experience: 2+ years of experience in account management, customer success, or an equivalent role. Previous experience in the food and beverage (F&B) or hospitality industry is a plus but not required.
• Attention to Detail: Exceptional attention to detail with the ability to manage numerous projects and customers simultaneously.
• Self-Motivation: Competitive and diligent self-starter with a desire to learn, grow, and excel in a fast-paced environment
• Industry Passion: Passion for the restaurant and hospitality industry is a must
• Technical Skills: Knowledge of tools and platforms such as Squarespace, Airtable, or FreshDesk is a plus.
• Problem Solving: Ability to solve problems quickly and pivot with ease.
• Remote Work Proficiency: Capable of working effectively in a remote setting, with strong collaboration skills.