Outside Plant Engineer at IpNX Nigeria Limited

About the job

OSP Supervisor (Outside Plant Supervision) Purpose of the Job

• Oversee maintenance and management of ipNX’s fiber optic and civil work activities on the outside plant (OSP) network.
• Ensure customer satisfaction by restoring services quickly, executing preventive maintenance, and managing FOS activations.
• Provide on-site supervision and coordinate with customers and local authorities.

Key Deliverables

Incident Management

• Corporate customers: restore service failures within 3 hours.
• Retail customers: restore service failures within 12 hours.
• Provide timely updates in OTRS (ticketing system) for incident resolution progress.
• Preventive Maintenance
• Proactively identify and execute maintenance activities on the fiber network.
• Support MTTR (Mean Time to Repair) improvement through proactive monitoring.

Network Documentation & Audit

• Conduct audits of fiber OSP network.
• Prepare and maintain accurate as-built/as-maintained documents for O&M.

Reporting

• Submit weekly support status reports on time for review.
• FOS Activation
• Activate FOS (Fiber-to-Home/Office) requests within 3 days.
• Complete customer feedback forms and submit post-activation reports.

 Key CompetenciesEducation

• University degree in Telecoms, Engineering, or Applied Sciences.

Functional Skills

• Proven experience in fiber optic infrastructure maintenance (metro or long-distance).
• FTTx / P2P deployment skills:
• Fiber splicing (fusion splicer).
• Testing & analysis (OTDR, LSPM, VFL).
• Understanding of fiber network architecture, designs, splice plans.
• Strong documentation culture (network status, splice configs).
• Civil works supervision & ROW (Right of Way) license processing experience.
• Tools: MS Office, MS Project, Visio/AutoCAD/GIS.
• Strong communication, problem-solving, and customer management skills.

Work Experience

• Minimum 2 years in telecoms industry.
• Hands-on experience in fiber deployment & OSP maintenance.
• Civil works knowledge with Nigerian regulatory authorities.

Other Requirements

• Customer focus, result-oriented, bias for action.
• Tech savvy, innovative, resilient.
• Ability to optimize work processes.
• Self-development & continuous learning mindset.