Outlet Manager at Michael Stevens Consulting

Key Responsibilities

• Operations Management: Overseeing daily operations, including scheduling, inventory management, and ensuring smooth store flow.
• Staff Management: Hiring, training, motivating, and supervising staff to ensure high performance and customer service.
• Financial Performance: Managing budgets, tracking sales, and implementing strategies to maximize revenue and achieve financial goals.
• Customer Service: Ensuring a positive customer experience, addressing complaints, and maintaining high standards of service.
• Compliance: Adhering to company policies, operational procedures, and safety regulations.
• Quality Control: Maintaining quality standards for products, service, and the overall outlet environment.
• Communication and Coordination: Communicating effectively with staff, customers, and other departments to ensure smooth operations and customer satisfaction.

Specific Tasks include:

• Developing and implementing marketing strategies to attract customers and increase sales.
• Participating in the formulation of annual marketing plans.
• Managing and tracking budgets to ensure profitability.
• Conducting regular performance evaluations of staff.
• Maintaining a clean and well-organized outlet.
• Addressing and resolving guest concerns in a timely and professional manner.
• Ensuring compliance with all relevant regulations and safety standards.
• Analyzing sales data and identifying areas for improvement.

Qualifications

• Interested candidates should possess a First Degree with 5 years experience.