Order Progressor at Uni-Medical Healthcare Ltd Nigeria

Purpose of the Role

• The Order Progressor is responsible for managing the entire order cycle, ensuring that customer orders are processed, tracked, and delivered on time.
• The role requires effective coordination with internal teams and external partners to maintain customer satisfaction and operational efficiency.

Key Responsibilities (but not limited to):
Order Management:

• Process and confirm customer orders accurately and promptly.
• Verify product availability and delivery timelines.
• Communicate with customers to provide order updates and resolve inquiries.

Tracking and Monitoring:

• Monitor the progress of orders through the supply chain.
• Coordinate with vendors, suppliers, and logistics partners to ensure timely dispatch and delivery.
• Address any delays or disruptions proactively and escalate issues where necessary.

Documentation and Reporting:

• Maintain accurate and up-to-date records of orders, invoices, and delivery details.
• Generate regular reports on order status and performance metrics for management.

Customer Communication:

• Act as the primary contact for customers regarding order progress and delivery.
• Provide timely and accurate responses to queries or complaints.

Collaboration and Coordination:

• Work closely with the inventory, procurement, and sales teams to ensure seamless order fulfilment.
• Identify and implement process improvements to enhance order accuracy and delivery efficiency.

Key Competencies:

• Strong leadership skills
• Decision making
• Excellent oral and written communication
• Good analytical and organizational skills
• Numeric competencies
• Strong attention to details

Skills, Education and Experience Required
Educational Qualifications

• Bachelor’s degree in Business Administration, Logistics, or a related field.

Experience

• Minimum of 2-4 years of experience in order processing or supply chain operations.

Skills, ability & knowledge:

• Proficiency in order management systems and ERP software.
• Excellent organizational and multitasking skills.
• Strong communication and problem-solving abilities.
• High attention to detail and commitment to accuracy.