Operations Support Officer at PalmPay

Key Responsibilities

• Provide operational support across departments to ensure efficient workflow.
• Monitor and report on daily operational activities, identifying areas for improvement.
• Coordinate with sales, customer service, and technical teams to resolve operational issues.
• Maintain accurate records of transactions, stock levels, and operational documentation.
• Support vendor and partner communications to ensure timely delivery of products and services.
• Prepare reports and presentations for management on operational performance.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.

Qualifications & Skills

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• 2–4 years of experience in operations, preferably within telecom or technology industries.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Problem-solving mindset with attention to detail.

Personal Attributes:

• Team player with a collaborative approach.
• Ability to work under pressure and meet deadlines.
• Analytical thinker with a proactive attitude.
• Customer-focused and adaptable to changing priorities.