Operations Specialist at Bolt

Location: Benin City, Edo

Job Description

• We are recruiting for an analytical and solutions-driven Operations Specialist to manage supply in our Benin City ride-hailing operations.
• You will be working closely with the Operations Manager(s) and Country Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics.
• Lead in driver community management, communications and activities - being honest, transparent and engaging with drivers is our priority
• Collaborating with local operations and other local/HQ teams to collect and act on feedback gathered from the Benin City driver community
• Hands-on supply management in Benin City - working autonomously and taking initiatives to build brand reputation, driver retention and loyalty
• Be a subject matter expert of the industry and be an effective communicator between Bolt and the driver community
• Develop and execute strategies/initiatives to increase positive engagement with the driver community

Requirements

• You have 2+ years of experience in an analytical position
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

You will get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business.