Operations Officer at iRecruiters Africa Limited

Job Objective:

• The company is seeking to hire a resourceful Operations Officer who will be responsible for resolving all reconciliation issues arising from transactions and performing automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Key Responsibilities:

• Reconcile and verify all settlement files obtained from the System before settlement.
• Report all inconsistencies realized during verification and reconciliation of the settlement files to the technical team and line manager for resolution before the actual settlement.
• Coordinate with Customer Experience teams to communicate transaction claims (reversals) successfully processed and settled.
• Coordinate with Reconciliation teams of participating member banks to address their reconciliation issues and provide support promptly.
• Compile all day’s transaction vouchers and records and file them accordingly.
• Adhere to key processes in line with the respective job requirements to achieve high levels of operational efficiency.
• Identify process gaps in key areas and suggest remedial measures to address the gaps.
• Maintain and update a tracker of customer invoices and collections while following up with customers to ensure payments are received on time.

Key Requirements

• Bachelor’s degree in accounting, statistics, business management or in any related fields.
• 2-3 years’ experience in the Banking/Financial sector.
• Experience with data analytics skills. i.e., proficient use of MS Excel and any other data analysis tools.
• Excellent problem-solving abilities.
• Excellent interpersonal and data analytical skills.
• Excellent written and oral Communication skills.
• Efficient and able to meet deadlines.
• Quick learning abilities and flexibility in all aspects.