Operations Officer at Domeo Resources International (DRI)

Reports To: Managing Director

Location of Job/UNIT: Abuja FCT

Main Function

The main function involves planning and supervising all the operational functions of the organization. Responsible for all administrative functions, including operations, management, process improvement, identifying various compliance issues and strategy planning and development. The job holder will provide inspired leadership for the operation of the organization's line of businesses and be involved in making important policy and strategic decisions.

Role Responsibilities

• Oversee and direct daily administrative processes and procedures
• Translate strategic objectives into executable plans
• Manage operations to meet budget, business and overall goals
• Develop and implement Standard Operating Procedures (SOPs) for the organization
• Develop operations systems by determining product handling and storage requirements
• Develop, implement, enforce and evaluate operating policies and procedures; develop processes for receiving/dispatching product, equipment utilization, inventory management and shipping
• Analyze process workflow and implement changes
• Ensure technological assessment, selection, implementation and coordination
• Conduct business risk assessment and review of key operational controls
• Set operational goals to meet or exceed performance expectations
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plan

·         Ensure excellent customer service in order to build and maintain strong relationships with customers.

• Professionally manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Communicate customer issues with team and devise ways of improving the customer experience, including resolving problems and complaints
• Implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Responsible for all supervisors, with review/approval responsibility for all operations employees
• Perform other duties as assigned.

Competencies/Skills

• Exceptional Leadership
• Outstanding business intellect and business negotiation
• Excellent interpersonal skills
• Understanding of resource allocation
• Conflict Management
• Business Negotiation
• Organization
• Decision-Making
• People Management

Behavioral Qualities/Other Competencies

• High entrepreneurial acumen
• Proactive identification and elimination of inefficiencies
• Goal, quality and excellence orientation
• High level of flexibility and adaptability
• Ability to motivate others to achieve goals and instill confidence whilst respecting and supporting colleagues and team members to reach their full potential.
• Ability to translate strategic objectives into everyday activities
• Ability to solve complex problems, continuously improve and adapt the ideas of others.
• A BSc in relevant field.
• Minimum of 3 years professional experience in similar role