Operations Officer, Camp Coordination and Camp Management (CCCM) at International Organization for Migration - IOM

SVN No. : SVN2022.206
Location: Maiduguri, Borno
Organizational Unit: Professional Staff, Grade P2
IOM Classification: NOA
Type of Appointment: Special short-term graded, six months with possibility of extension
Estimated Start Date: As soon as possible

Context

• Under the overall supervision of the Emergency Coordinator/Head of Sub-Office (EC), and the direct supervision of the Project Officer (Camp and Displacement Management), and in close coordination with the Camp Coordination and Camp Management (CCCM) Sector Working Group Coordinator, the successful candidate will contribute to the strengthening of the IOM camp management programme in Northeast Nigeria.
• To achieve this, the Operations Officer (CCCM) shall assist with the following: camp management activities including establishing/reinforcing effective and representative camp governance structures; beneficiary participation in decision making and implementing camp activities; data collection, service monitoring, information management systems and feedback systems; effective communication with the camp population; and the operation, care and maintenance of relevant camp infrastructure.

Core Functions / Responsibilities

• Provide technical inputs for the development/update of an IOM camp management strategy for Camps, Host Communities and Returnee areas.
• Supervise IOM camp management field teams on a daily basis and ensure close follow up on implementation of activities at field/camp level.
• Actively follow-up on gaps and needs reported in Internally Displaced Persons (IDP) sites, including consistent and structured referrals to the other Sectors and partners.
• On behalf of the IOM camp management unit, participate in the CCCM Sector Working Group (SWG), Community Engagement SWG, technical working groups as well as other coordination mechanisms as required.
• Assist in strengthening the capacity of camp committee members, who are acting as representatives of the camp population, with a specific technical or cross-cutting sector focus and cutting across agencies, such as Protection, Shelter, Water Sanitation & Hygiene (WASH), etc.
• Encourage representation of persons with specific needs, including but not limited to the elderly, women, youth and persons with disability. Contribute to the development of the capacity of these committees and interest groups through training, focus group discussions, peer sessions and dialogue sessions to better self-identify gaps and needs in regard to humanitarian services.
• Support IOM field staff in facilitating and coordinating meetings and dialogue sessions with community representatives, local officials and other humanitarian actors.
• Check that camp management two-way feedback procedures and complaints mechanisms are in place, and forums are developed for the camp population to contribute and be listened to.
• Encourage community self-sustenance through care groups for persons with specific needs and the promotion of Income Generation Activities in close collaboration with the IOM Livelihoods unit.
• Identify and make recommendations to ensure gaps in assistance to beneficiaries are filled, and guide field teams to avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the camps, drawing the attention of stakeholders and partners to overarching needs, notably supporting camp management field teams in service monitoring across sectors in the camp to gain and share a holistic understanding of services and standards in the camp.
• Provide information and guidance in identification and formalization of roles and responsibilities between agencies providing services in the camps as a crucial function to addressing gaps and helping to avoid misunderstandings.
• Guide field teams in establishing and maintaining up to date camp population databases that reflect births, deaths, arrivals, departures and other fluctuations in the population, in close coordination with the Displacement Tracking Matrix (DTM) unit.
• Supervise and/or monitor IOM Site improvement interventions and coordinating partners in the setup of new IDP sites.
• Monitor and provide technical guidance for the installation and/or maintenance of IOM-operated structures such as drainage facilities, reception centres, safe spaces, shelters, WASH facilities and community centres.
• Coordinate with State Emergency Management Agency (SEMA)/ National Emergency Management Agency (NEMA) and Local Authorities on environmental protection matters in and around the camps.
• Produce regular reports regarding the implementation of IOM camp management activities; document constraints and provide information on future programs' developments. Actively participate in reporting to the CCCM Sector Working Group.
• Implement appropriate safety and security procedures related to the protection of IOM staff, its assets and operations. Check that all relevant security information is properly disseminated.
• Undertake duty travel to ensure the smooth implementation of all the tasks mentioned above in all field locations where IOM is implementing CCCM activities.
• Perform such other duties as may be assigned.

Required Qualifications and Experience
Education:

• Master’s Degree in International Affairs, Development Studies or a related field from an accredited academic institution with two years of relevant professional experience; or University Degree in the above fields with four (4) years of relevant professional experience.

Experience

• Minimum of two (2) years’ experience in the humanitarian sector;
• Experience in a Camp Coordination and Camp Management related field, particularly.
• Emergency Response and Disaster Management; preferably in African region;
• Certification as Camp Coordination and Camp Management Trainer highly advantageous as well as Camp Management capacity building experience desirable;
• Field experience in Operations, programme coordination, implementation and Evaluation, preferably in natural disaster or post conflict situations;
• Experience in post-conflict/emergency zones and in working in a high-risk environment, project;
• Experience with the budgetary and administrative aspects of project implementation, preferably with IOM;
• Experience in liaising with governmental authorities and local communities, as well as national and international institutions, preferably within the United Nations Common System and the International Humanitarian Field.

Skills:

• Strong organizational and editorial skills;
• Ability to understand the Organization’s structure and portfolios;
• Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds;
• Proven ability to produce quality work accurately and concisely according to set deadlines;
• Practical experience of how-to multi-task, prioritize and work independently.

Languages:

• IOM’s official languages are English, French, and Spanish.
• External applicants for all positions in the Professional category are required to be proficient in  English and have at least a working knowledge of one additional UN Language (French, Spanish, Arabic, Russian or Chinese).
• For all applicants, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies:
Values - All IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies - Behavioural Indicators Level 2:

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural Indicators Level 2:

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• IOM’s competency framework can be found at this link: https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p
• Competencies will be assessed during a competency-based interview

Other:

• Internationally recruited professional staff are required to be mobile.
• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• This selection process may be used to staff similar positions in various duty stations.
• Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
• The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
• Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.