Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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Our client is a leading Microfinance Bank in Nigeria providing micro-banking services to individuals and SMEs.
Job Summary
The Operations Officer is responsible for ensuring the efficient day-to-day operations of the bank by supporting branch and back-office activities, ensuring compliance with operational policies and regulatory requirements, maintaining service quality, and facilitating seamless transaction processing.
Key Responsibilities
Execute daily operational activities in line with the bank's policies and procedures.
Process customer transactions accurately and within established turnaround times.
Monitor daily branch operations to ensure efficiency and compliance.
Ensure proper documentation and processing of account opening, account maintenance, and account closure requests.
Verify customer documentation in line with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
Reconcile daily transactions, suspense accounts, and general ledger entries.
Prepare and submit daily, weekly, and monthly operational reports.
Monitor cash management activities and ensure adequate cash availability.
Coordinate the processing of inward and outward transfers, standing orders, and other banking transactions.
Ensure proper custody and control of sensitive operational instruments, including cheque books, security documents, and vault operations.
Requirements
Bachelor's Degree in Banking & Finance, Accounting, Business Administration, Economics, or a related discipline.
Minimum of 2–5 years' experience in banking operations, preferably within a microfinance bank.
Knowledge of microfinance banking operations and regulatory requirements.
Professional certifications such as ACIB, ACA, ACCA, or relevant certifications will be an added advantage.
Strong understanding of banking products, operational controls, and customer service standards.
Proficiency in Microsoft Office applications and Core Banking Systems.
Excellent written and verbal communication skills.
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