Operations Manager at Wecleanit Services Limited

Job Summary:

The Operations Manager at Ayhomez will oversee daily operations to ensure smooth management of shortlet properties, delivering exceptional guest experiences while maintaining operational efficiency. This role involves managing property readiness, coordinating staff, and ensuring consistent adherence to company standards and client expectations.

Key Responsibilities:

Property Management:

1. Oversee the readiness and upkeep of all shortlet properties, ensuring cleanliness, functionality, and aesthetic appeal.
2. Manage property maintenance schedules and coordinate with vendors or service providers for repairs and upgrades.
3. Conduct routine property inspections to ensure compliance with company standards.

Guest Experience:

1. Ensure seamless check-in and check-out processes for guests.
2. Respond promptly to guest inquiries, complaints, and special requests.
3. Implement strategies to enhance guest satisfaction and maintain high customer service ratings.

Staff Coordination:

1. Supervise and coordinate housekeeping, maintenance, and customer support teams.
2. Schedule and assign tasks to staff, ensuring optimal workforce utilization.
3. Conduct training sessions to maintain staff proficiency and alignment with Ayhomez’s service standards.

Operational Efficiency:

1. Develop and implement processes to improve efficiency across all operational areas.
2. Monitor and manage inventory, ensuring supplies are stocked and costs are controlled.
3. Prepare operational reports and provide insights to improve performance.

Budget and Financial Oversight:

1. Work with the finance team to prepare budgets for property maintenance and operational activities.
2. Track operational expenses and identify cost-saving opportunities.
3. Ensure timely submission of financial reports for operational activities.

Strategic Planning and Growth:

1. Identify opportunities to expand property offerings and improve market competitiveness.
2. Collaborate with marketing and sales teams to drive bookings and optimize occupancy rates.
3. Stay updated on industry trends and implement best practices for shortlet management.

Qualifications and Skills:

1. Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
2. Experience:
   • Minimum of 3-5 years in operations or property management, preferably in the hospitality or shortlet industry.

Skills:

• Strong leadership and team management abilities.
• Excellent organizational and multitasking skills.
• Proficiency in property management software and tools.
• Strong problem-solving and conflict-resolution skills.
• Exceptional communication and interpersonal abilities.

Working Conditions:

• Regular travel between properties as needed.
• On-call availability to address urgent operational issues.

Key Competencies:

• Customer-Centric Approach
• Attention to Detail
• Flexibility and Adaptability
• Strategic Thinking
• Proactive Decision-Making