Operations Manager at Rapid Event Services Abuja Ltd

MAIN JOB DESCRIPTION

Plays a crucial role in ensuring the smooth and efficient operation of our fast-paced power service business. You will be responsible for overseeing all operational activities to meet customer needs and uphold our commitment to excellence. 

GENERAL DUTIES AND RESPONSIBILITIES

• Oversee all operational activities to ensure smooth and efficient business operations
• Collaborate with internal teams, including sales, customer service, and engineering, to understand customer requirements and deliver exceptional service. 
• Develop and maintain strong relationships with vendors, suppliers, and transportation partners to ensure timely and reliable delivery of equipment and spare parts.
• Monitor industry trends developments to identify opportunities for process improvement and operational enhancements
• Stay updated on relevant regulations and compliance requirements related to operations in the power solutions industry
• Provide regular reports and analysis on key performance metrics to management, highlighting areas for improvement and recommending strategies for optimization
• Foster a culture of continuous improvement, innovation, and accountability within the team.

CORE DUTIES AND RESPONSIBLITIES

Operation Management:

• Oversees development, installation, and connection of generator sets by coordinating with on-site engineers. 
• Develop and implement standard operating procedures (SOPs) to ensure consistent and high-quality service delivery.
• Continuously evaluate operational processes, identify areas for improvement, and implement measures to enhance efficiency
• Monitor and achieve key performance indicators (KPIs) related to operations, such as on-time delivery, equipment utilization, and cost control.

Team Management:

• Lead and supervise technical personnel and on-site engineers, providing guidance, support, and  training
• Foster a positive work environment, promote teamwork and professional development
• Conduct regular performance evaluations, provide feedback, and identify opportunities for growth.
• Ensure adequate staffing levels and allocate resources effectively to meet operational demands.

Customer Service:

• Collaborate closely with sales and customer service teams to understand customer requirements and expectations.
• Ensure effective communications with customers regarding delivery schedules, installation procedures, and operational issues
• Resolve customer complaints or concerns in a timely and satisfactory manner, emphasizing customer satisfaction and loyalty
• Identify opportunities to enhance the customer experience and provide recommendations for service improvements.

KEY PERFORMANCE INDEX

• On-time Delivery: Ensure a high percentage of on-time delivery of generator sets to customer sites
• Equipment Utilization: Optimize the utilization of the rental fleet to maximize revenue generation
• Inventory Accuracy: Maintain accurate inventory records to ensure availability of equipment and spare parts as needed
• Cost Control: Monitor and manage logistics and operational costs to achieve budget targets.
• Customer Satisfaction: Measure customer satisfaction levels through feedback, surveys, and repeat business
• Service Response Time: Minimize response time for customer inquiries, service request, and issue resolution
• Operational Efficiency: Continuously improve operational process to enhance efficiency and reduce turnaround times
• Safety Compliance: Ensure adherence to safety standards and regulations in all logistics and operational activities.
• Team performance: Evaluate and enhance the performance of the logistics and operations teams based on defined metrics
• Supplier Performance: Monitor and assess the performance of vendors and suppliers in terms timely delivery and quality of products.

REQUIREMENTS

• Bachelor’s degree in operations management with a minimum of 5-7 years’ experience, or a related field. Relevant professional certifications will be an added advantage.
• Proven experience in operations management, preferably in the equipment rental or power solutions industry
• Excellent organizational and problem-solving skills with a keen attention to detail
• Ability to effectively manage a team, delegate tasks, and drive performance.
• Exceptional communication and interpersonal skill, with the ability to interact with customers, suppliers, and internal stakeholders
• Proficient in using inventory management system and MS Office Suite
• Strong analytical, technical and decision-making abilities to optimize operations and improve efficiency.
• Ability to work in a fast-paced and dynamic environment, prioritizing tasks and meeting deadlines.