Operations Manager / Practice Manager at Petcare Animal Hospital

Position Overview

We are seeking a highly organized, experienced, and dedicated Operations Manager / Practice Manager to oversee the day-to-day administrative operations of our clinic. This role is essential for ensuring smooth functioning, optimizing processes, managing staff, and enhancing client satisfaction.

Key Responsibilities

Operations

• Management : Oversee and coordinate daily operations to ensure smooth workflow and high-quality patient care.
• Staff Management : Supervise clinic staff, manage scheduling, conduct performance evaluations, and support training needs.
• Financial Oversight : Manage clinic budget, oversee billing and invoicing, track expenseand optimize operational costs.
• Inventory Control : Monitor and manage inventory, including ordering and restocking of supplies and medications.
• Client Relations : Ensure positive client experiences, address any issues or complaints, and work on strategies to improve client satisfaction.
• Compliance & Standards : Ensure all policies, procedures, and protocols comply with veterinary regulations and standards.
• Facility Management : Oversee the maintenance and cleanliness of clinic facilities and equipment.

Qualifications :

• Bachelor’s degree (BSc) in Business Administration, Health Management, Veterinary Science, or a related field.
• Minimum 5 years of relevant experience in operations or practice management, preferably in a healthcare or veterinary setting.
• Strong leadership skills with the ability to manage a team and foster a positive work environment.
• Financial acumen, with experience managing budgets and financial processes.
• Excellent communication and problem-solving skills.
• Knowledge of Ikeja and the surrounding area is a plus.

Candidate Requirements:

• Age: 35 years and above

Location: Must reside in or around Ikeja