Operations Manager at MacTay Consulting

Job Summary:

We are seeking an experienced Operations Manager to increase sales of the outsourcing account and lead our team of drivers and trucks. The ideal candidate will have a strong background in logistics and transportation, sales, relationship-building skills, excellent leadership skills, and the ability to implement process improvements.

Requirement

• Bachelor’s degree in business, Marketing, or a related field. A master’s degree is a plus.
• Proven experience (3+ years) in sales management, account management, or outsourcing management role, focusing on sales.
• Demonstrable experience in managing and negotiating with third-party vendors or partners.
• Strong understanding of sales methodologies, processes, and sales performance metrics.
• Excellent negotiation, communication, and interpersonal skills.
• Highly analytical with the ability to interpret sales data and make data-driven decisions.

Responsibilities

Strategy and Planning

• Develop a comprehensive sales outsourcing strategy to expand market reach and drive revenue growth.
• Identify and evaluate potential sales outsourcing partners based on their capabilities, track record, and alignment with our company value.
• Collaborate with internal stakeholders (marketing, operations, finance) to define sales targets, KPIs, and service level agreements (SLAs) for outsourced teams.
• Close sales deals and manage accounts for successful take-off and implementation.

Performance Monitoring and Optimization:

• Track and report key sales metrics, such as lead generation, conversion rates, sales cycle length, and revenue.
• Analyze sales data and market trends to identify areas for optimization and improvement in the outsourced sales process.
• Provide guidance, coaching, and support to outsourced teams to ensure they have the knowledge and tools to succeed.

Relationship Building:

• Build strong, long-term relationships with sales outsourcing partners, fostering a collaborative and productive environment.
• Ensure seamless communication and information flow between internal teams and external partners.
• Act as a brand ambassador, ensuring that outsourced sales efforts reflect the company\'s brand, values, and quality standards.

Financial Management:

• Ensure timely payment of statutory bills of outsourced clients.
• Coordinate proper filing and record keeping.