Operations Manager at Letshego MFB

Role summary:

The role is responsible for maintaining high standards of service delivery while adapting to changing customer and business needs in a timely manner. This includes ensuring that the development, design, and operation of business systems align with the organization’s strategy, meet regulatory requirements, and are cost-effective. The individual must also understand and manage technology and operational risks by implementing effective controls across the business. Additionally, the role leads digital transformation efforts to improve operational efficiency and enhance the customer experience.

 Key Responsibilities

• Create and execute the digital strategy, ensuring alignment with the bank's overall goals and objectives.
• Lead digital transformation efforts by successfully integrating and adopting digital banking solutions.
• Manage digital channels by overseeing operations of services like card, USSD, web, mobile banking, and instant loans.
• Maintain platform performance by ensuring high availability and optimal performance of all digital platforms.
• Lead digital projects from start to finish, ensuring timely completion within budget.
• Understand relevant regulations and business constraints, defining requirements to ensure the operating model meets compliance standards.
• Demonstrate successful implementation of technology and operations strategies.
• Align business unit strategies to create a unified approach and “single face” to the market.
• Drive operational and technology efficiency by standardizing processes across departments and minimizing operational risks.

Education and/or Experience Required

• Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or a related field. 
• A Master’s Degree in Business Administration or relevant certifications (e.g. PMP, Agile, ITIL) are a plus.
• Strong understanding of digital banking technologies, project management tools, and cybersecurity best practices.
• Relevant experience in a senior position in operations within a service industry, preferably banking. 
• At least 7-10 years of leadership experience in general banking and/or microfinance.
• Strong ability to build relationships with key stakeholders internally and externally. 
• Sound knowledge of the Financial Service Industry operations and its products
• Must have a good command of English, speech and writing.
• Attention to detail and ability to execute deliverables in agreed time frames.