Operations Manager at HR-on-Wheels

JOB SUMMARY :

The Operations Manager ensures smooth and efficient running of the day to day activities of a business by optimizing processes and procedures that meet customer expectations in a cost effective manner.

RESPONSIBILITIES :

• Develop and implement strategies that drives operational efficiency
• Maintain constant communication with management, staff and vendors as needed
• Ensure smooth running of operations in a standard cost effective way
• Examine financial data as necessary to design plans to increase profitability 
• Support in recruitment and training of staff
• Carry out proper staff supervision
• Perform quality control 
• Formulate processes and procedures 
• Manage budget and forecast
• Improve existing operational management systems 
• Oversee office management, inventory and procurement 
• Constant improvement of customer service 
• Ensure timely delivery of all operational activities 
• Work closely with external teams as needed
• Prepare well documented reports and analysis of data gathered 
• Perform other duties as assigned

REQUIREMENTS : 

• Minimum of a B.Sc degree in business, IT, Business or related field
• At least 2 years work experience  in related field.
• Experience in conflict management  and negotiation 
• Proven ability in successfully managing a budget 
• Strong IT skills and background