Operations Manager at HR-EX Consulting

Job brief: 

Our client, a fast-growing jewellery store in Ikoyi, Lagos, is seeking an Operations Manager responsible for ensuring smooth, efficient, and well-structured daily operations across all retail outlets. The role involves supervising store staff, maintaining operational standards, managing inventory, supporting sales performance, and ensuring a consistent customer experience.

Key Responsibilities

• Oversee daily opening and closing procedures for the store.
• Ensure store cleanliness, proper display/merchandising, and general readiness before opening.
• Monitor in-store activities to ensure customer service excellence.
• Ensure all store policies and procedures are followed consistently.
• Directly supervise and support store staff.
• Provide daily task assignments, coaching, and follow-up.
• Ensure staff adhere to sales processes and customer engagement standards.
• Oversee daily stock counts, proper stock arrangement and storage.
• Ensure accurate movement of goods between the store, stock room, and sales floor.
• Monitor daily sales performance and ensure target alignment.
• Compile and submit daily sales, customer feedback, and store performance reports.

Key Requirements

• OND/HND/BSc in any relevant field.
• Minimum of 3–5years’ experience in retail store operations.
• Previous supervisory or team lead experience is an advantage.
• Experience in luxury, jewelry, or fashion retail is a strong added benefit.
• Preferably female for gender balance.