Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maximizing revenue, and maintaining operational efficiency. They work closely with department heads to enhance service quality, enforce policies, and optimize operational procedures.
Key Responsibilities
Ensure high-quality customer service and guest satisfaction.
Implement strategies to enhance the guest experience, including personalized services.
Monitor online reviews and guest feedback to drive continuous improvement.
Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
Ensure smooth check-in/check-out procedures and efficient room turnovers.
Monitor inventory levels and coordinate procurement for hotel supplies.
Enforce health, safety, and sanitation regulations.
Work with the revenue management team to optimize room rates and occupancy.
Monitor operational expenses and manage budgets effectively.
Assist in cost control initiatives without compromising service quality.
Support sales and marketing efforts to boost bookings and revenue.
Supervise and provide guidance to department heads and staff
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum 3-5 years in hotel operations, with managerial experience.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced environment and handle multiple responsibilities.
Knowledge of financial planning, budgeting, and revenue management
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